Nielsen Nissan of Denville - Service Center

The service department has fantastic hours. 7 am is absolutely ideal. The crew is very attentive. I received 2 text messages from Marc. Thank you for that. absolutely ideal. The crew is very attentive. I received 2 text messages from Marc. Thank you for that. More

scheduling was fast and accommodating. work was done well and i was out in no time, i waited in the waiting room which was clean and set up for social distancing. well and i was out in no time, i waited in the waiting room which was clean and set up for social distancing. More

Venessa and staff were extremely efficient and friendly. no problem with the scheduling and i was in and out in no time. i waited for the oil change and inspection and the facility was pristine. no problem with the scheduling and i was in and out in no time. i waited for the oil change and inspection and the facility was pristine. More

Well, it was only an oil change, but Marc handled it well. Very efficient, especially since I arrived during one of those "everything happens at once" moments. Work was done quickly and at a reasonabl well. Very efficient, especially since I arrived during one of those "everything happens at once" moments. Work was done quickly and at a reasonable cost. I'll be back. More

I brought my car in for a recall. They were very polite and efficient. They did a vehicle inspection for service. They kept me up to date on what was needed. The recall was completed quickly. Very nice peo and efficient. They did a vehicle inspection for service. They kept me up to date on what was needed. The recall was completed quickly. Very nice people to work with. They made you feel at home. More

Team was very polite and fixed any concerns. Setting the appointment was easy and convenient. Communication of issues were shared promptly and service was completed accurately. appointment was easy and convenient. Communication of issues were shared promptly and service was completed accurately. More

I went to this dealership to perform Oil change service. As a part of an oil change service, they perform inspection and tell you if the vehicle needs to be serviced. I had some noise coming from the front As a part of an oil change service, they perform inspection and tell you if the vehicle needs to be serviced. I had some noise coming from the front part of the vehicle and ask them to check. They told me in the beginning that the inspection is free. They called me later with so many issues costing $1100 to fix and I can guess none of them were related to my issues. I told them I want to check in person, then I went there to show again where the noise is coming from, they did a visual inspection and guessed that there is a problem with the radiator fan. The fan cost $1100 to replace. The service associate told me the earlier day that there was paper stuck inside. I definitely could guess what they are telling is not true. I refused to do service as it costs $2200 that did not make sense to me. The guy now asking $150 for diagnostic where they did not even do a diagnostic run and was agreed to be free at the beginning. He has kept my vehicle asking for $150. I do not see anywhere to complain. I am writing this feedback so that people could know this practice.The name of the guy I dealt was Mike. More

Great Customer Service! One of the friendliest staff I’ve ever encountered at a dealer! Very Quick. I would highly recommend this dealership to anyone! ever encountered at a dealer! Very Quick. I would highly recommend this dealership to anyone! More

Everyone was friendly, kind and informative. Concern Everyone was friendly, kind and informative. Concern for needs and expectations of the customer. Clean, staff following CDC guidelines. Great place Everyone was friendly, kind and informative. Concern for needs and expectations of the customer. Clean, staff following CDC guidelines. Great place, I have been using Denville Nissan for years. Always a pleasure to work with Sales to Service. More

Jimmy in service makes the whole process easy and comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. More