Nielsen Nissan of Denville

I couldn't ask for a better experience getting my car serviced. I brought it in for a mirror, and they noticed I was almost due for an oil change, so they did that as well, saving me another trip to the serviced. I brought it in for a mirror, and they noticed I was almost due for an oil change, so they did that as well, saving me another trip to the dealer. Nice people!!! I like when people save me time. More

The service was excellent. I made an appointment at my convenience and my car was serviced quickly. I waited in a clean waiting area with a television and plenty of magazines to read. Service was prompt convenience and my car was serviced quickly. I waited in a clean waiting area with a television and plenty of magazines to read. Service was prompt and done correctly. My car was waiting for me out front, right by the door - ready to go. The car was clean - no grease marks or dirt from the repairs. The service advisor was very friendly and thiank me for waiting. He also showed me where my car was so I didn't have to look for it when it was done. Thank you for the great service. More

Marcellis was an outstanding salesman. He took into consideration all of my needs and made me feel like he was working with me not against me. I will definitely go back and I will recommend this dealer consideration all of my needs and made me feel like he was working with me not against me. I will definitely go back and I will recommend this dealership to anyone who would like friendly service and great prices. MAke sure you talk to Marcellis More

Immediate attention, good listener, attention to specific needs of the repair requested. Repair done perfectly, car ready when they told me it would be. Very friendly and courteous. Road tested the car to ma needs of the repair requested. Repair done perfectly, car ready when they told me it would be. Very friendly and courteous. Road tested the car to make sure repair was done properly. They have always been helpfull and never defensive on all of my visits. Glenn was very professional . More

Nick and staff were very helpful in making our car decision. They gave us a great deal and were very pleasant while doing it. We thoroughly appreciate all that Nick and staff did for us with the buyin decision. They gave us a great deal and were very pleasant while doing it. We thoroughly appreciate all that Nick and staff did for us with the buying of my first new car! This is my first new car and I was very nervous about this purchase. Nick made it very easy to say YES! Thank you!! More

I would like to take this opportunity to thank Nissan world for their excellent service. I was advised from my sales rep of all the information needed on the car of my choice . Out of many cars/truck th world for their excellent service. I was advised from my sales rep of all the information needed on the car of my choice . Out of many cars/truck that I have purchased previously I can honestly say I'm 100% satisfied More

My experience at Nissan World of Denville was excellent. The customer service was the best I have seen in my car buying history. When I was confronted my salesman, Nich Vanhouten, about the vehicle I had i The customer service was the best I have seen in my car buying history. When I was confronted my salesman, Nich Vanhouten, about the vehicle I had in mind of purchasing he guided me through all my options which aided me into making the best decision. I had in mind a few specifics that the car must have in options such as I was interestedin a white vehicle with tan interior, leather heated seat and good gas mileage. Promptly Nick did some research and located a car in another part of New Jersey. He sent a worker to get this vehicle so I could view and test drive it. Although it almost fit the exact description of the car I wanted, it was minus the leather heated seats. This was not a problem as Nick took care of this issue. He had leather heated seats installed for my comfort. Which I may add was beatifully installed. Another important aspect I must note to the outstanding service is Nick helped me keep more money in my pocket. I could have purchased the Altima Hybrid fully loaded that came stocked from the manufacture with all the options I was interested in and more. Since I was uninterested in having all the bells and whistles his recommendation of having the leather heated seats installed into a cheaper model saved me a significant mount of money. Overall, my experience was of the upmost pleasant, courteous and professional expereince to date I have ever had when purchasing a vehicle. I look forward to doing business again in the future with Nick, Ayhan, and Nissan World of Denville. More

This was my second visit to this service department, I was in and out and all my questions answer in no time flat. I was very impressed at their friendly and professional staff. I will definitively be bac was in and out and all my questions answer in no time flat. I was very impressed at their friendly and professional staff. I will definitively be back. I have been a Nissan customer for the past 16 years and by far this is the best I have been treated. More

I have taken my Maxima to this dealer for 8+ years for all service and have never had to have anything done 2x. If I describe a problem, it is fixed right, fixed then. Mechanic has come out to discuss d all service and have never had to have anything done 2x. If I describe a problem, it is fixed right, fixed then. Mechanic has come out to discuss details with me. New service mgr started last week, and new service advisor started 2 weeks ago; both are very knowledgeable, efficient and friendly. I had to describe how many years I have been going there to get small discount I got from previous service advisor, but new guy gave it to me. World Auto Group apparently decided previous service manager was not involved enough, so new manager was also at the front desk. Since mechanic has known me all these years, he came to discuss details with me as has often happened in the past. People who have given this dealer low ratings for service probably had neglected their cars for a long time then complained when told they needed multiple repairs. I have personally had times when they could have charged me a lot for a service but ignored the chance to be dishonest and charged me only for a small part. I would trust this service department with anything; they have kept my car from breaking down on a road, and therefore have taken good care of me, for years. More

There was a book published about 25 years ago called "Don't Get Taken Every Time." It was written by a former car dealer turned consumer advocate, and purported to describe all the shady practices deale "Don't Get Taken Every Time." It was written by a former car dealer turned consumer advocate, and purported to describe all the shady practices dealers use to sell cars to poor, hapless customers and maximize their profits. I've bought quite a few cars over the years and have never found the experience to be quite as bad as recounted in that book -- that is, until I went to Nissan World of Denville. I recently purchased a 2011 Nissan Xterra from this dealer. On the plus side, I do feel I got a reasonably good deal -- after an enormous hassle -- on the Xterra as well as on the vehicle I traded in. I had done some research online (Kelly Blue Book, Edmonds, Consumer Reports) before visiting the dealer, and my net cost (new car price minus trade in allowance) was a few hundred dollars less than these web sites said to expect, so I can't complain about that. I must say, though, that the buying experience was not at all pleasant. First, the salesman tried to pressure me into buying a car I didn't want (an older 2010 model). Second, I was kept waiting an inordinate amount of time -- probably close to two hours altogether -- while the salesman disappeared for long stretches to consult with "his boss" about various aspects of the deal we were trying to negotiate. Finally, when I was just about ready to give up and leave, the salesman came back with a big smile on his face, stuck out his hand, and said "we've got a deal." "Great," I said, "I'll write you a check for the deposit." But he wasn't about to let me off so easily. "Okay, but first I want you to meet my boss," he said, and ushered me into another office -- and then promptly left. "I'm confused," the boss said, waving a piece of paper with the price the salesman and I had agreed on. "Is this what you expect to pay?" he asked. "I can't let you have it for that price," he said, "I'll be losing money." It was as if he was reading a script from the "Don't Get Taken" book. There followed another half hour of high-pressure sales tactics from this guy, who was alternately patronizing and insulting. We wound up right back where we started, at the price I'd agreed on with the salesman, so I guess it all worked out in the end, but like I said, it was an aggravating, stressful, unpleasant experience. But that's not all. The salesman said they didn't have a 2011 Xterra on the lot, but he'd located a car that exactly matched what I wanted at another dealer (which turned out to be almost 200 miles away) and could have it ready for me to pick up "in a day or two." I glanced at the description of the vehicle on a piece of paper the salesman was holding. I noticed it did not include one of the options (a dealer installed iPod interface) I wanted and had committed to pay for. When I brought that to the salesman's attention, he told me not to worry -- he'd make sure the iPod unit was installed when I picked up the car. A week later, no car and not even a call from the salesman to tell me what the delay was. When I called him, he said (again) that he'd located a car for me and I could pick it up later in the week. So "a day or two" turned into almost two weeks, but I finally got my new Xterra. Everything seemed to be present and accounted for, including the iPod interface, although I did not test it before leaving the dealership -- turns out I should have. On the way home I turned on the radio and tuned it to an AM station I frequently listen to -- nothing but static. In fact there was nothing but static across the entire AM band -- the radio didn't work. I also discovered after getting home that the iPod interface that had been installed was not the genuine Nissan model, but an inferior, cheaper knockoff that did not have many of the features I was expecting. And I suspect whoever installed it had broken the radio as well. So the next day it was back to the dealer. After another hour's wait, the service manager told me the radio was defective and they'd have to order me a new one (from Japan?). I also complained about the evident bait and switch involving the knockoff iPod interface. The guy that sold me the car said he "didn't know too much about iPods," and told me I'd have to take the matter up with the subcontractor who had installed it (Zippos Car Audio in Belleville, NJ), which I did. The subcontractor was apologetic; he said there'd been a "misunderstanding," but he agreed to replace the knockoff with the genuine model at no charge. He sent one of his technicians out to my place of work the next day and the swap was made in about 15 minutes. That fixed the AM radio too. So again, everything worked out in the end, but the dealer gets no credit from me because of the hassle they put me through. In summary, it is possible to get a good deal here, but be prepared for a lot of pressure, double talk, and wasting of your time. And make sure you get everything you think you've been promised in writing before signing anything. More