Nielsen Nissan of Denville

If you wanna get fraudulent charges put on your card deal with three months of bickering back-and-forth, and then being lied to definitely recommend this place would rather rather have cancer than never ther with three months of bickering back-and-forth, and then being lied to definitely recommend this place would rather rather have cancer than never there again GO SOMEWARE ELSE. More

Let’s start with the positive. I got a very nice Nissan Rogue and the price was competitive but the buying process was harsh. The manager Rich refused to remove the etching fee bec I got a very nice Nissan Rogue and the price was competitive but the buying process was harsh. The manager Rich refused to remove the etching fee because I was “losing him money” and “hoped I would walk out” (because I didn’t want any extra packages) which was surprising to say the least. I resigned myself to the doc fee since NJ is a no cap state. However the numbers I was given were incorrect (NYC sales tax instead of my county, a larger DMV fee for transfer) and when I questioned them or asked about the percentage rate they used to reach their “final number” I was told this happened later with financing. Like asking for the real quote was strange! Even though my rate later after sitting down to get through all the papers wasn’t obscene due to my credit score I still should’ve been told earlier what my real monthly payment would be. It ended up being $20 more a month than what we shook on. I also wasn’t told they would make my loan $10K automatically. Sneaky! In summary I will make sure to pay this off quick so that the bank or dealer doesn’t make any more off on me and I’m happy to have a new car but you need to do your research and make sure to get all the numbers upfront. And probably best to come with pre-approval. I hope the junior salesman that helped me test drive at least got paid well as he was lovely but beware of the seasoned sales managers. They aren’t out to do YOU any favors. More

Quoted a "bottom line price" that is until after an hour the bottom line price was inflated with so many "extras" Get the written final price before you decide. Played the usual games of the untrustworthy the bottom line price was inflated with so many "extras" Get the written final price before you decide. Played the usual games of the untrustworthy Sales Manager have to be seen....go to other Nissan dealers More

I am writing to express my extreme dissatisfaction with purchasing a new car at your dealership. I visited 1/10/24 and I was assigned sales representative Moe Awaad, who did a good job describing differ purchasing a new car at your dealership. I visited 1/10/24 and I was assigned sales representative Moe Awaad, who did a good job describing different models, availability, differences and features. I agreed to purchase a car for the quoted price of $29,975. I asked if there were any dealer prep charges or other upfront costs and was assured that there were none. Much to my surprise, Moe assumed I would take the new car right then and leave my trade-in, even though I expected to keep my car and return and come back with a down payment and car title. I made clear that I did not want new plates.. He agreed and insisted I take the new car immediately, as this was customary. After waiting a half hour to sit down with the finance manager, I was told it would be another half hour. I could not wait, so they quickly proceeded to take possession of my old car along with the registration and insurance forms. My new car was quickly made ready and was running for me to take home. I asked if I could see the breakdown of the total charges before I left. I was told this would be ready when I returned to finalize the sale. My appointment to finalize was the next day. I became uncomfortable immediately when I was asked to sign a form showing that I would receive new plates. I reiterated (for the third time) that I was not getting new plates and had in fact removed the temporary tags and installed my old plates on the new car. He told me it would be cheaper if I got new plates through them. This did not make sense and I told him to remove the charge. After thrusting many forms and powers of attorney before me to sign, he eventually asked me to sign the final retail purchase agreement and retail installment contract. Much to my surprise and chagrin, there were several charges I had not been told about. I questioned the charge for providing new plates, reminding him (again) that I chose to transfer and install my old plates. He said he “forgot” and lowered the cost to $152.50. He claimed this was a required DMV charge. When I asked why there was a charge when there was no involvement by the dealership, he could not explain it. I said I could notify the DMV myself as I have done in the past when buying a used car. He said I could not do that. I then noticed a charge of $695 for “Premium Maintenance”. He explained it was for “free” maintenance service for 3 years. I told him no one had mentioned it prior and that I did not want it. After checking with the manager, Richie, he agreed to remove it. There was also a charge of $799 – a documentary service fee. When asked, he said that was to cover the paperwork. I told him it was too high. I was never told about it and it only took 15 minutes for him to prepare and have me sign them. It represents a fee of $200/hr. that was never mentioned! He told me that it was up to the dealer to charge in the range the state allowed. The range, he said, allows up to $1000 and that $799 was less than they were allowed to charge. I then saw a fee of $322.50 (NJCar 16.00 / tire 7.50 / Windo 299). I asked for an explanation of these additional costs, and he said that is what the state charges for the documents. I asked why I was paying for both Nissan’s and the State’s paperwork. He shrugged. I asked for the $799 to be reduced to a more justifiable amount. After speaking to his manager (Richie), he said he was not allowed to change it. The extra charges which I was not told about in advance came to $1,274. Now I finally understand the unethical tactics Route 10 Nissan deployed. They had my old car in their possession, along with the registration and insurance. I had signed all the papers before I saw the final breakdown of costs and was left with no real alternative except to pay the higher loan amount than we had negotiated. I find it hard to believe that Route 10 Nissan is allowed to get away with such deceitful and dishonest practices. More

Avoid like the plague. The absolute worst experience I've ever had at a dealership. I had my 2018 Nissan Rogue towed for service on Saturday10/21 and then picked it up on T The absolute worst experience I've ever had at a dealership. I had my 2018 Nissan Rogue towed for service on Saturday10/21 and then picked it up on Tuesday 10/24. When I got home that night, my passenger side mirror came partially off. I called them first thing on Wednesday morning and was told someone would call me back. The day went by and I heard nothing so I called again. This time I was told the person overseeing my car wasn't around for the day but he would get back to me on Thursday. That Thursday I heard nothing. I called again and a woman said someone would call me in 10 minutes. Again, no response. I finally called and said I needed to speak with someone to rectify this issue and got someone who told me to come in the next morning and they would take care of it for me. Turns out "taking care" of it was the arrogant manager, James, immediately being skeptical and accusing me of trying to pull a fast one on him. He wouldn't take responsibility but would do me a favor by charging less for a repair. His attitude towards the situation immediately turned me off and even questioned the validity of me calling. He made sure to let me know that I could have caused the damage as soon as I left the lot. I don't have the time to call all week and cheat them out of a side mirror. I find it funny that they did a full inspection on the car and failed to mention anything being wrong with the mirror. This place really needs to reevaluate how they do business top to bottom. Have a case in with Nissan customer service. More