Nielsen Ford

Above & beyond in customer service! I leased my 2017 Escape from Stephen Romain in October. It's a fantastic vehicle & he made the car buying process the easiest & most stress-free car I leased my 2017 Escape from Stephen Romain in October. It's a fantastic vehicle & he made the car buying process the easiest & most stress-free car related transaction I've had. But now that winter weather is coming, I pulled into the garage the other day & thought I should top up the windshield fluid w/ the de-icing kind I have. Managed to get that done, but found I couldn't close the hood again!! No matter what I did, the hood would not close completely - it remained about an inch open. I was pacing around, reading the manual to find out what I was doing wrong - the book didn't give me any clues & I couldn't figure out what was causing the problem. So in desperation, I called Steve - his first question, "Where are you?" I told him in the garage & he said, "I'll be right over." I live a couple miles from the dealership and sure enough, he was at my house in a flash. He walked over to the car, looked at everything, and proceeded to close the hood - no problem!!! What did you do, I asked, incredulous that it had been that easy for him. He had let the hood close under it's own weight. It was that simple - I had been gently lowering the hood, thinking I was helping. Nope - just have to let it go on it's own & it closes perfectly. What's astounding about this that even though I was only a few miles away, Steve was there to help me immediately, no problem whatsoever. I am so very grateful for such fantastic service that I just had to post here again. Steve Romain is an outstanding salesman and my husband & I will definitely be back to purchase vehicles from him and this dealership again! More

Another Wonderful Vehicle!!! Magarino Ford has been providing me with exceptional vehicles since 1995. Sam Sr. and the whole Magarino group have always made my long distance purch Magarino Ford has been providing me with exceptional vehicles since 1995. Sam Sr. and the whole Magarino group have always made my long distance purchases a pleasant experience. The quality of the vehicles Sam has delivered to me, here in Florida, more than met my expectations. Both Sam Sr. and Frank Angelillo were very helpful, especially when a deer decided to bounce off the front bumper of my less than 2 week old 2017 Escape. I will always be a Magarino customer!!! I consider all of them friends!!! More

Best New Car Buying Experience This is a great family owned dealership. These are really good and honest people. Our Salesman Frank Iadevaia "Franky I" was most helpful and profes This is a great family owned dealership. These are really good and honest people. Our Salesman Frank Iadevaia "Franky I" was most helpful and professional throughout the whole purchase. I have purchased many new cars over the years, however this was the first time that I felt completely comfortable with the transaction. There were no last minute issues. What was most impressive was the amount of time our salesmen Frank I, spent AFTER the sale, going over the vehicle with my wife and I. He was patient and thorough going over the vehicle in great detail making sure we understood all of the features of this Explorer. Frank answered all our questions, and was clearly trained and informed in every detail of this vehicle. I can not say enough about how great this experience was. I highly recommend this dealership!! More

Great car buying experience!!!! If you want hassle free honest car buying then go see Ed Bernegger at Margarino Ford. Ed guides you through the process from start to finish with no If you want hassle free honest car buying then go see Ed Bernegger at Margarino Ford. Ed guides you through the process from start to finish with no pressure. A purchase of this importance should only be done with a knowledge salesman you have confidence in like I have with Ed. This is the second vehicle I purchased from Ed and Margarino Ford. I strongly suggest you reach out to Ed at Margarino before you make your next new car purchase than you will understand why I rate Ed excellent!!! More

Best sales experience! Ken had the truck waiting for me to test drive when i arrived. The professionalism and excellent sales experience is the main reason I bought from Mag Ken had the truck waiting for me to test drive when i arrived. The professionalism and excellent sales experience is the main reason I bought from Magarino. More

First time new buyer with bad credit I have bad credit, REALLLLLY bad. Frankie I (salesman) delt with my nervousness and promised if there was a way that they would find it. The team foug I have bad credit, REALLLLLY bad. Frankie I (salesman) delt with my nervousness and promised if there was a way that they would find it. The team fought through not only me being a pain in the neck, the banks & trying to find me the right loan but also the intenet link going down with ford itself. After all said and done, I am loving my new Escape. And it's a few steps up from what I thought it would be. Thank you guys!!! More

Extremely helpful, easy to work with. Our sales consultant Fred Landrigan was a extremely helpful, without being pushy or overbearing. His knowledge of the type of vehicle we were looking Our sales consultant Fred Landrigan was a extremely helpful, without being pushy or overbearing. His knowledge of the type of vehicle we were looking for, helped us in making our decision of which vehicle was best suited for exactly what we were looking for. Once we determined which truck we wanted to purchase, he was very helpful in expediting the paperwork and buying process. He also put gas in the tank with money from his own pocket. The staff at Magarino Ford were all very friendly and welcoming. And doing the paperwork was smooth and quick. Couldn't have asked for a better experience! More

Sales & Service WOW!!! talk about amazing maintenance/repair service department. Their estimate job time in and out is outstanding. We took our recently purchased WOW!!! talk about amazing maintenance/repair service department. Their estimate job time in and out is outstanding. We took our recently purchased van for some service. They were prompt and efficient. Each time I stop by Magarino Ford Lincoln, LLC in Sussex County, I am super happy we chose them. Sales ...the customer service does not stop after you make the purchase. Anytime we call the dealership and ask a question, our sales guy is responds with lightening speed. We appreciate him so very much! Thank You Guys! You rock big time! More

Purchased a Foed Escape 2017 On several occasions while having oil change, etc on my Escape 2010, I spoke with Ed Bernegger, a soft spoken gentleman, regarding a 2017 Escape. No On several occasions while having oil change, etc on my Escape 2010, I spoke with Ed Bernegger, a soft spoken gentleman, regarding a 2017 Escape. No pressure, freely gave advice and help. I told him when I was ready I would contact him. I referred a relative to him, she purchased a Escape 2016, and now it was my time. I recently purchased a Escape 2017, Ed spent a lot of time going over the many features even though I had a 2008 As well as a 2010 Escape the beautiful features on the 2017 far exceeded the earlier models. He made a follow up call to see how I was doing, and told me to drop by any time or call if I needed any help. It was a pleasure dealing with Mr. Bernegger who is a very nice, knowledgable and professional Individual . I would not hesitate to refer him to others and to return to him in the future. More

Lincoln Navigator My wife purchased a used Navigator from Magerino Ford. From the Sales person Francesco (Frankie) Ladevaia to all the staff at Magerino they were very My wife purchased a used Navigator from Magerino Ford. From the Sales person Francesco (Frankie) Ladevaia to all the staff at Magerino they were very helpful and professional. Thanks More