Nielsen Dodge Chrysler Jeep Ram - Service Center

I just purchased a used 1500 for my son and this was my first time at your service department. I stopped in first to see how to get an additional key made for my truck. The person behind the parts counte first time at your service department. I stopped in first to see how to get an additional key made for my truck. The person behind the parts counter first made sure a blank key was available and then asked me to set up an appointment with service. Dave Wood helped me with a convenient appointment that same day, explained the process and time frame needed. I came back at the agreed time, Dave got me in the system quickly and service was performed in less time than expected. Dave also answered a few questions for me that helped me. While I was waiting I discussed another small problem with my truck, and even though the parts dept. was closed Dave helped me get the part ordered. I appreciated the extra effort and friendliness. More

I was having problems with my rear camera it would work then it wouldn't I made a appointment with your service department and in one hour I received a call that the camera was bad and they ordered me a ne then it wouldn't I made a appointment with your service department and in one hour I received a call that the camera was bad and they ordered me a new one the next day I had my car back and rear camera was working again. More

Never buy or get car service at this dealership because it's rip off. I brought my 2005 Durango for a factory recall ( gas filler tube replacement) and gas smell after tank is filled up. They told me a se it's rip off. I brought my 2005 Durango for a factory recall ( gas filler tube replacement) and gas smell after tank is filled up. They told me a senor (fuel vapor detection pump 25.00 online) has to changed before a scanner can be hooked up. To make the story short the final bill came out to be 1,700.00 and I asked them for all the used parts never received them. Never received a call back from them after I left a voicemail. Take my advice never go there they will rip you off. More

I always receive exceptional service when dealing with Nielsen. The staff is very professional and knowledgeable. It is a pleasure to do business with such a fine group of people. Nielsen. The staff is very professional and knowledgeable. It is a pleasure to do business with such a fine group of people. More

Just bought the car and the followup service needed on a wondow was professional, curteous and friendly. Both Dave and Pru did a great job. wondow was professional, curteous and friendly. Both Dave and Pru did a great job. More

I highly recommend Nielsen for all of your vehicle services. The employees are always friendly and knowledgeable. They get you in and out very quickly and are always on time. The coustomer service of services. The employees are always friendly and knowledgeable. They get you in and out very quickly and are always on time. The coustomer service of all the employees is very refreshing. More

It was easy to schedule my appointment. The service was completed in the time I was told it would take. The staff was very polite and friendly. completed in the time I was told it would take. The staff was very polite and friendly. More

I came to Nielsen after bad experiences at two other dealers, including the one I bought mine from. I bought my 2012 Jeep GC SRT8 back in November and have had some trim issues and problems with servic dealers, including the one I bought mine from. I bought my 2012 Jeep GC SRT8 back in November and have had some trim issues and problems with service departments no knowing what oil goes in my truck/being told that I don't know what I'm talking about. As a SRT enthusiast you can imagine how this rubbed me the wrong way. I came into Nielsen with no appointment and Jim helped me no problem and had the service manager take pictures right away to get the warranty process going. A short time after that the problem I was trying to have fixed for months was finally fixed. I will be using Nielsen for all my future servicing as they seem to understand the SRT and the culture behind it. More

Everything is working fine in the car so far. I would recommend your dealership for buying and servicing cars. The service and sales representatives are knowledgeable and friendly. recommend your dealership for buying and servicing cars. The service and sales representatives are knowledgeable and friendly. More

I CALLED FOR AN OIL CHANGE ON WEDNESDAY AND WANTED TO COME IN ON FRIDAY, THEY SAID NO PROBLEM. CAME IN AT 4:30 WAS DONE BEFORE 5:15 THAT WAS GREAT. I AM VERY HAPPY WITH MY DECISION TO COME HERE INSTEAD O COME IN ON FRIDAY, THEY SAID NO PROBLEM. CAME IN AT 4:30 WAS DONE BEFORE 5:15 THAT WAS GREAT. I AM VERY HAPPY WITH MY DECISION TO COME HERE INSTEAD OF DOVER DODGE. More