Nielsen Dodge Chrysler Jeep Ram

Review Title Frank was great to deal with. He was courteous, friendly and interested in what we were looking for and helping us find it. He made us feel welcome as Frank was great to deal with. He was courteous, friendly and interested in what we were looking for and helping us find it. He made us feel welcome as well as important. Frank answered all of our questions and he was patient with our frequent indecision. The dealership was very good at helping us to bring home our new vehicle the same day that we purchased it. Everyone was friendly, humble and appreciative. I am sure this is the beginning of a long relationship with Nielsen! More

Sales/Finance Dave was great, very friendly and was right to the point, it was a no hassle buy. Great job Dave. Now the closing paperwork, The high teck screen was Dave was great, very friendly and was right to the point, it was a no hassle buy. Great job Dave. Now the closing paperwork, The high teck screen was the best, My daughter bought a Mazda and it took almost three hours for the paperwork. My Ram 12 minutes and it was perfectly explained, that is what I like quick, to the point and easy. Great job done by everybody, but Dave was the one that made the sale for me Frank Manniello More

Salesperson, Peter Goettlich Peter greeted me at the door when I arrived, asked me what I would like to see as far as what type of car. He checked inventory and we drove to the lo Peter greeted me at the door when I arrived, asked me what I would like to see as far as what type of car. He checked inventory and we drove to the lot for a test drive. We arrived back at his desk after the test drive and asked if I was interested in purchasing the car. We sat down and worked out a price. He was upfront with the entire process and I had no problems at any time. I would recommend both Peter and Nielsen Dodge to family & friends. More

Great These guys were great. They answered all my questions and where available at the drop of a hat. I built my car, so there was a lot of back and forth a These guys were great. They answered all my questions and where available at the drop of a hat. I built my car, so there was a lot of back and forth about what to put in it and when it would arrive. They were a great help every step of the way. More

Peter is a great salesperson. Peter G. Helped us buy our Chrysler Mini Van. He was open and friendly and we never felt pushed or uncomfortable with him. We could tell that he rea Peter G. Helped us buy our Chrysler Mini Van. He was open and friendly and we never felt pushed or uncomfortable with him. We could tell that he really cared to put us in a car we liked and he wanted us to be happy. Despite another employee not being at all friendly or helpful which caused us to walk out originally without purchasing the vehicle, Peter call us the next day to offer us another chance to purchase the Van we wanted. I would recommend him to anyone who asked. More

Awesome! Our Sales Rep. Anthony D'Angelo was awesome! He has a really welcoming personality and did his best to find the vehicle that met all of our needs / wi Our Sales Rep. Anthony D'Angelo was awesome! He has a really welcoming personality and did his best to find the vehicle that met all of our needs / wishes. I would absolutely refer him to a friend, and / or purchase another vehicle from him! The Nielsen experience was positive all around. A friend of mine also purchased a new vehicle in May- Jeep Grand Cherokee from another sales rep, and had a positive experience as well. The day we purchased our vehicle, we also received a free gas grill! More

Horrible Service, even worse follow up! Horrible! I took my car in for a recall on a Monday 8/25 9am. The dealership was aware my car was coming in. My car would not come out of gear (out Horrible! I took my car in for a recall on a Monday 8/25 9am. The dealership was aware my car was coming in. My car would not come out of gear (out of park). The piece that needed to be replaced estimates to take 15 minutes to install. They did not finish on Monday, and needed to keep it for another day. No complimentary car was provided. I received a call from the dealer saying they fixed the recall but my car still did not go into gear and it would cost me $360 to fix an additional problem. I decided to let them know I was taking the car with me and not to fix the other problem. I asked how much the part was and it was only $114. About 20 minutes later the dealer called me back and miraculously were able to get my car out of park. When I went to pick up my car, everything from my center console was displaced on my passenger seat. There were scratches from where they tried to remove my shift panel. And all pieces of my car were not put back together. My cigarette lighter did not work. My brother had to remove everything because THEY DID NOT PLUG IT IN! OVERALL HORRIBLE SERVICE. I would not recommend to anyone. Just because I am not paying labor, should not mean that treat the car like crap. In addition, it has been almost a month and I still do not have a resolution as to why my car was returned to be in that condition. I am not looking for anything for free. I just find it appalling that no one at the dealership has taken accountability for their actions, nor to they care to get back to me in a timely manner. As of today, 9/21 I still do not have a clear resolution as to why my car was returned in the manner it was....it has been almost a month. 8/26- received car back in horrible condition 8/27- Spoke to service Manager Manny and he said he would look into 8/28- Left message for Manny (10am) 8/29- No answer from Manny- he was assisting a customer (10am) 8/29- Left message for Manny (11:39am) 8/30- No answer (2:40pm) 9/2- Tried to call but no answer (10:20am) 9/2- Left message for Manny (3:27pm) 9/5- Left message for Manny (4:21pm) 9/8- Spoke to Bruce at the dealership, he said Manny has gotten all of my messages but has not had the chance to speak to the zoning manager on duty at the time my car was in. Bruce said Manny would get back to me by Wednesday 9/10 9/16- After not hearing from Manny the previous week as promised, I left yet another message 9/16- Service Manager Manny finally responded to all of my calls and said he was still looking into. I have posted photos on Yelp and the dealer's Facebook page so others can see the poor service. More

Lease of my new Dodge Ram The entire lease process of my new Dodge Ram was excellent. From General Mgr. Joe Alfano to the additional staff that I was introduced to everyone was The entire lease process of my new Dodge Ram was excellent. From General Mgr. Joe Alfano to the additional staff that I was introduced to everyone was very professional and courteous. I was very pleased with the entire lease process. everything was ready when expected. I was able to take care of the paperwork and get a thorough walk thru of the truck in what was a painless process! My sincere thanks for that. Peter Colonna More

No Hassle Peter made sure I didn't feel pressured into buying the Jeep. I was able to take my time looking around, and then he got us the exact Jeep we wanted. Peter made sure I didn't feel pressured into buying the Jeep. I was able to take my time looking around, and then he got us the exact Jeep we wanted. More

My 2014 Jeep Grand Cherokee On the internet I had read great reviews about the Nielsen dealership. After my purchase experience, I would have to be added to the list of most sat On the internet I had read great reviews about the Nielsen dealership. After my purchase experience, I would have to be added to the list of most satisfied customers. I was referred to Chris Damon and met with him on Saturday, September 13, 2014. We reviewed all the available Grand Cherokees and Chris was most patient and thorough in going over all the details and options that were available to me. He was most helpful in helping me arrive at a vehicle and a price that was right for me. At no time was there any pressure during the whole selection and negotiation process. I was pleased with the experience when I left on Saturday, confident that I had made the right choice and that the price was right. When I picked up the Grand Cherokee on Wednesday (9/17) Chris went over every detail of the car and the options with which it is equipped. The best part of the whole process is the feeling that Chris is a representative who will be there, available at Nielsen, not just to sell a vehicle but to support the sale and the customer long after the car leaves the showroom. I would reccommend the Nielsen dealership to anyone looking to purchase a vehicle and, more specifically, I would highly endorse Chris Damon to any of my friends and family who are in the search for a new car. A great American made product, a great experience with a highly competent sales representative and a great price. I couldn't ask for more. Thank you. Norman Cardone More