Nielsen Dodge Chrysler Jeep Ram

Great Sales Manager Joe Alfano has been taking care of my family since his early days in the service department. When he made the change to sales, it was an easy decisio Joe Alfano has been taking care of my family since his early days in the service department. When he made the change to sales, it was an easy decision to continue working with him. Joe makes a stressful process very easy. He always provides the best deal and does so with a smile on his face. We must have purchased 15 vehicles from Joe over the years and will continue to do so in the future. I have no problem recommending Joe to family and friends and know that they will receive the same excellent level of customer service. More

very patient I must admit, I am not an easy customer to deal with. Joe Alfano and the team at Nielson Dodge not only put up with my expectations of perfection I must admit, I am not an easy customer to deal with. Joe Alfano and the team at Nielson Dodge not only put up with my expectations of perfection but actually delivered it. My 2015 eco diesel laramie was built for me factory fresh, because I refuse to compromise with what I want in a truck. Some of the options didn't even exist but I still got em. All of this delivered and never losing his sense of humor or patience is more than I admittedly deserve. Strong service deserves a strong review. Thanks again and keep in touch Joe. Charlie More

Great Service Department Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. The Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. They are very pleasant and knowledgeable. I would especially like to take this time to recognize the Current Service Manager Manny Grillo who has been a pleasure to do business with, he always make sure to keep me abreast of the progress of my service visits. And always ensure that all work will be done by the time by car is ready for pick up. Keep up the good work. Pat and Bob More

Wait time My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is around a 15 minute job. Every time I make the appointment I arrive on time. But, my problem is I'm there for no less than an hour and this last time it was an hour and half. We are from Hopatcong and there is no way for me to have someone drop me off and pick me up. We have never had our car serviced anywhere else, the oil change has been done at Nielson Dodge every since we bought the car March of 2010. More

Good job Tom Stanley was courteous, knowledgeable and eager to please. The car I wanted was located quickly and delivered at my convience. No fuss no muss, a Tom Stanley was courteous, knowledgeable and eager to please. The car I wanted was located quickly and delivered at my convience. No fuss no muss, an overall good experience. More

Happy Customer!!!! My husband and I shopped 5 dealers before deciding to lease with Jeep dealer in East Hanover. After dealing with several Sales Managers and sales repr My husband and I shopped 5 dealers before deciding to lease with Jeep dealer in East Hanover. After dealing with several Sales Managers and sales representatives we knew that Nielson Dodge Chrysler and Jeep was the place. Why? There are many components in buying a car. For us, the price was #1 as we are living off one income. Customer Service also played a BIG part in our decision making and it was STELLAR! Rasheen took his time in asking questions and had a lot of patience as we test drove different trucks. He really is a nice guy with a lot of knowledge. Dwayne was very helpful too. I highly recommend this dealership. Go there and ask for Rasheen for a great experience. I leased a truck today and left very satisfied. More

Jeep and Vito This dealership bent over backwards to make me happy in my car buying experience. Ask for Vito because he knows exactly what he is talking about and i This dealership bent over backwards to make me happy in my car buying experience. Ask for Vito because he knows exactly what he is talking about and is the sweetest car dealer you will ever buy from. I even won free slush mats. Woo hoo! More

Loved them! Everyone was so great to deal with. They were incredibly patient and understanding. Wayne was the best and showed us around until we found the car we Everyone was so great to deal with. They were incredibly patient and understanding. Wayne was the best and showed us around until we found the car we wanted. He was great while introducing us to all of the new car's features. He made sure we were super happy! More

Car Service Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. N Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. Never a bad experience. More

Good car prices, bad service dept I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. When I bought my minivan in 2013 they sold it to me, only for me to learn a day later it had a recall on it. You'd expect that to be checked BEFORE delivery to the client. They did rush it in and make good on the recall very fast. Overall, good sales experience. Except at closing, they had a guy who was rushing around, pushing things in front of me to sign and I noticed he added on a fee for etching windows. When I told him I didn't order etching he told me all Neilsen stock came etched, I grabbed the saleman who said that was not true and they were not etched by default, nor was this van. So the closing guy I felt was less than honest. Beyond that, I brought the van in for yet another recall and asked for an oil change too,. I got the bill- over 476 for an oil change! When I questioned it, they said I ordered a tire rotation and "27 point inspection". I told then I did not and they reduced the price to $46 (still pretty high for a regular non-synthetic oil and filter change). So the bottom line, OK prices but watch out for add ons at closing time on a sale and apparently during service as well. More