Nielsen Dodge Chrysler Jeep Ram

Excellent treatment from the moment I walked in the door. Everyone was professional, knowledgeable and considerate. Very, Very Pleased with every phase of my treatment from the moment I walked in the door. Everyone was professional, knowledgeable and considerate. Very, Very Pleased with every phase of my visit. More

Excellent overall experience, as always! Great local dealership. Professional employees from sales to front desk and a "no pressure" feeling when you walk in the door! We've been working with Great local dealership. Professional employees from sales to front desk and a "no pressure" feeling when you walk in the door! We've been working with Nielson for years and would never shop anywhere else! More

New car lease Peter was ready for me with all the paperwork ready for signature. The entire process from start to finish took under 1 1/2 hours. His attention to de Peter was ready for me with all the paperwork ready for signature. The entire process from start to finish took under 1 1/2 hours. His attention to detail was impeccable! His knowledge of the working of my new car was explained with ease and he will be available if I have any questions on it's operation. More

Great experience! Everything went smoothly while leasing our new 2015 Jeep. Peter was extremely helpful and very easy to deal with. Tom in finance made the process pain Everything went smoothly while leasing our new 2015 Jeep. Peter was extremely helpful and very easy to deal with. Tom in finance made the process pain free and efficient. More

Sales service Amanda is outstanding she is there for her Custermers I recamend anyone going to buy a vehicle to go see her she is outstanding highly recommended Amanda is outstanding she is there for her Custermers I recamend anyone going to buy a vehicle to go see her she is outstanding highly recommended More

Awesome Service Awesome experience and have to say Peter was great from beginning to end. He is a great asset to your dealership and made me feel completely satisfied Awesome experience and have to say Peter was great from beginning to end. He is a great asset to your dealership and made me feel completely satisfied. More

Outstanding Buying Experience From the time I walked in the door until the time I drove out with my new Jeep, the experience was by far one of the best I have ever had. Joe Alfano From the time I walked in the door until the time I drove out with my new Jeep, the experience was by far one of the best I have ever had. Joe Alfano brings a new level of experience to the sales floor. He understands your needs and listens. There was never a time where I felt pressured to make a decision. His follow up and follow through were impeccable to say the least. During the transaction, I had the pleasure of meeting the General Sales Manager, Rick Vrablick. Once again, another individual who made car buying fun! Yes! I said fun! His demeanor and candor were outstanding and once again, no pressure. Joe, I want to thank you and all your teammates at the dealership for an outstanding experience! More

Great Dealership Mark Aasum was great to work with, fair and honest. Very smooth process...would recommend to others and will return if looking for another vehicle Mark Aasum was great to work with, fair and honest. Very smooth process...would recommend to others and will return if looking for another vehicle More

Poor customer service. Inconvenient Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front Called Monday June 1st 2015 about my $40k Jeep Rubicon (which was purchased at this dealer) having a coolant smell outside the vehicle near the front of the engine. I checked the overflow bottle and it was almost empty. Left a message on the service department voice mail. No return call. Emailed the service department the same day. The call was returned 15 minutes before closing. Called back 5 minutes after and went to voice mail again. I left another message and never got a call back. I called Tuesday June 2nd and spoke to Roland about the coolant smell, warped radio bezel (3rd time), window switch not working (all but 1 window), and my horn not working (which I forgot about since no technician can press the horn pad and see if there is a problem or not. Its easier to write "No problem found") He told me that he would have to check the schedule and call me back by 7pm. So Friday June 5th I call back because I figured 4 days was ample time to check a schedule. No answer, left a message, no call back. Saturday I called Chrysler to tell them my issues. They called Nielson and spoke to a person named Al (don't know who this person is) and made an appointment for Thursday, June 11 at 7:30am. I told the rep. that I go to work at 6am everyday and would it be possible to drop it off at night and get a loner. She told me to call Al. I called Al and asked if I could drop it off the night before and get a loaner. He tole me that Chrysler doesn't give loaners. I said I know that but when I bought my Jeep from you, they gave me 2 cards for a free loaner car. He said it doesn't matter, we have to check the vehicle and call Chrysler after diagnosis. I said why was I able to use one the last time I was there, without question, without approval? I also reminded him that it says nothing of this on the card. He recited the same thing. Ill be calling Chrysler again today. I would not recommend this place to anyone.. More

Professionalism Michael explained how the process works at Nielsen when purchasing a new or used car and that I would receive the best service and the best service pl Michael explained how the process works at Nielsen when purchasing a new or used car and that I would receive the best service and the best service plan from this dealership. Michael is a very good salesperson and I enjoyed working with him. And I will recommend Michael to my family and friends to purchase a car. More