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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
585 Reviews

585 Reviews of Niello Volvo of Sacramento - Service Center

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May 23, 2024

Clean and excellent customer service experience as a new owner to Volvo fleet of cars. More

by pammyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 23, 2024

Excellent and easy interaction across the board. Clearly explained all things needed and even made sure the car was washed even though it was late in the day. More

by ERINHANSEN2108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 23, 2024

Niello Volvo car service department is the best! ! I have two Volvo's and Matt is excellent and always takes care of us in a timely manner. My wife and I will continue to buy Volvo cars as long as Ma More

by jack86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 19, 2024

Amy is always kind and knowledgeable. I trust that my car is properly serviced each and every time I bring it in. More

by GREG.GORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words for Amy and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 19, 2024

Rick Fuentes is the real reason I purchased 2 cars and keep them serviced at Niello. Professional, friendly and recognizes me when I drive in even without an appointment. Wonderful team! More

by charlendavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy that Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 19, 2024

Kudos to Matt - he takes care of business AND his clients. And, of course, we know he has a WHOLE team that works with him. Thanks everyone in the Service Department. More

by NDOCOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 18, 2024

My service advisor Amy is extremely helpful to me. She provides much appreciated advice regarding the timing and details of future service tasks, which allows me to plan appropriately. And she is wond More

by QUINTHOPTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amy and KC met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento; we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 16, 2024

Great service at Niello Volvo. It's always a pleasure to work with Rick. I like that I work with the same person each time I bring my car in. More

by NANNETTEGILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volvo Cars Sacramento responded

Nannette, We are very happy to hear Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 16, 2024

I've always gotten great service at Niello Volvo. Everyone is friendly and very professional. I've especially enjoyed working with Rick, because he takes the time and care to explain all the details More

by Ponzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Rick and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 16, 2024

Knowledgeable and respectful staff. I feel my concerns are their concerns. As an older woman I appreciate how I am treated. More

by SHAPPEESJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. Matthew and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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