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Niello Volkswagen - Service Center
Sacramento, CA
727 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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727 Reviews of Niello Volkswagen - Service Center
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Verified Customer
May 26, 2023
I always have a great experience when dealing with the service deparment. My Service Consultant Brent does a great job of expalining what is going on with my vehicle and keeps me in the loop throughout th service deparment. My Service Consultant Brent does a great job of expalining what is going on with my vehicle and keeps me in the loop throughout the process. Brents knowledge and professionalism gives me confidence that my car is in good hands. More
by jeffsanchez04
Employees Worked With
Dervice department
May 11, 2023
Niello VW exceeds expectations. Prices are reasonable, service is reputable and reliable. Everyone I have dealt with at this VW dealership has bent over backwards for my business. T Prices are reasonable, service is reputable and reliable. Everyone I have dealt with at this VW dealership has bent over backwards for my business. They pleased the right guy, cuz I’m Loyal when it comes to excellence. No price shopping, no picking up or dropping off my car, valet service right from my front doorstep by two pleasant employees. All for me. exceptional! Being an older gentleman with EDS I do well however I have more off days than on. I forgot that I needed a SMOG vert for my registration due in just a week. What did Niello do, Smog it while it was there. DMV released registration same day. It’s a fast paced World and times we live in. High Tech can often mean poor customer service. NIELLO VOLKSWAGEN receives my award for High Tech, High Touch as their Tech enhances the experience rather than deplete the human aspect. Good for you Niello. Rarely do I feel good about spending money on car maintenance. But, a VW will provide many years of use if properly cared for. I never find myself thinking about servicing my VW at Niello in regular intervals because they inspect your vehicle every time. My Technician sends me a Video of my inspection with a very detailed explanation of what they find, what they want to do to fix it and the option to approve or save until later. No surprises. My 2015 VW CC is my second CC and back in the 90’s I had the coolest green and white pop top camper van I kick myself for letting it go! Point being they are good cars especially for the value for your dollar and fun factor to drive not to mention 30+ mpg highway. I only have 45,000 miles on my 2015 and it will most likely be the last car I ever buy. If you are looking for a VW, you owe it to yourself to go to Niello first. Tell ‘em Marty the Motivator sent you More
by vertmd
Employees Worked With
Eddie Thomas
November 19, 2017
A wonderful place for car service I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership and I chose Niello randomly. To be honest, I did not expect much when I was making this appointment. But Roger is a very nice and helpful man. He helped me get everything done and FREE! One more thing, guys in Niello washed my car soooo much better than the university VW dealership in seattle. More
by Quan Z.
Employees Worked With
Roger Bybee
August 04, 2017
Most helpful and comfortable experience at any dealership My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my services in the last year has been great-I never felt like I was out of the loop and he even suggested ways to save me money. I absolutely recommend having your VW serviced at Niello. More
by VW_Fan_2014
Employees Worked With
Roger Bybee
August 18, 2014
Bad customer service. Unfriendly. Unhelpful. Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful and dishonest. Niello VW Service department can use some help on how to treat customers, and how to diagnose service issues. The issue my vehicle had and the reason I brought my car to them, was not even approached or looked at. They simply said there is not a check engine light on, so your out of luck. They kept my vehicle for 27 hours for no reason, and tried to charge me for parts and service I did not approve. I feel as though they could care less about you as a customer, and I would suggest taking your car to a different VW dealer for any service needs. I am an experienced long time service advisor and service manager of a VW/Audi dealership and am appalled that this dealer has awards with the service I have experienced and witnessed. Any award giving to this service department is misleading and any award that is placed on Roger Bybee's desk should not exist. I will however end this with the fact their coffee was good and waiting area is nice, as I had to wait 3 hours for a simple 1 hour stereo job. I hope their sales department is better, but the time that I spent walking around the lot and showroom, i was not approached once by a sales associate, so I would not know. Best of luck to all on your VW needs. More
by Vwniellosucks
Employees Worked With
Roger bybee
