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Niello Volkswagen - Service Center

Sacramento, CA

4.8
705 Reviews

705 Reviews of Niello Volkswagen - Service Center

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July 07, 2023

Good experience all around. The window problem was not fixed . All others were fine thanks More

by strand.eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

This dealer ship has been there for me very helpful and knowledgeable courteous and kind More

by CLJJONES.25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

It has been a pleasure to have my car serviced by the Niello Volkswagen staff.Matt Wirth has been exceptional. He encourages my questions in a patient manner and explains how to use the newer technology More

by barbarajeanweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volkswagen responded

Matt is an awesome member of the team and his work always reflects it! Please let us know if we can help with any of your sales, service, or parts needs in the future. Thank you for the review!

July 03, 2023

The Service Department personnel and customer service is outstanding as evidenced by my responses to the survey questions. More

by eric.mische
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Niello Volkswagen responded

Thank you for the positive review, Eric! We appreciate your feedback and hope to see you again soon.

July 01, 2023

Brandon is very helpful man Thanks to him for his help , i wish all dealers to have employees like him More

by edomanz
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

Had my atlas in to fix an issue with the passenger air bag. It took over a day and I was offered a loaner. Brent was great and kept me informed along the way. The loaner was great but happy to have my car More

by lamoraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Niello Volkswagen responded

Thanks for taking the time to share your 5-star experience with us. We'll let Brett know how much you appreciated him keeping you in the loop. Happy driving!

July 01, 2023

After having a bad experience with a Vw dealer in Montana, Niello VW made us love our car again. Great service, communications and friendly competent work. More

by rob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

Ron is an individual of integrity. I appreciate how he explains things about my automobile. More

by RuthGonzales5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Niello Volkswagen responded

Isn't Ron great? We'll be sure to share your kind words with him so he knows how much you appreciated his communication and integrity. See you next time!

July 01, 2023

Service for recall took a bit longer than expected but they kept me informed. Comfortable waiting area made the wait pleasant. More

by alclin
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

My visit was great. The maintenance team and Ron are kind and very efficient. My Lyft drivers provided were awesome too! More

by alexandriaaviles
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron
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