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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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September 03, 2023

Friendly staff. Clean waiting area. Easy connection to WiFi. Quick service and communication. My down size is I have complained every time I have gone I for whatever More

by NICOLE_LOVELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Niello Volkswagen responded

Hi Nicole, Thank you for taking the time to walk us through your recent visit. I appreciate you bringing this to our attention, and apologize for the inconvenience you've experienced with your radio. At your convenience, please reach out to me at srusso@niello.com or 916-484-5930 so that I can get to the bottom of this for you. Scott Russo, Service Manager

September 02, 2023

Post an anime you’ve seen less painful movie than a normal one right now Dr Pepper Jack cheese More

by Lmkaplow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

We've been taking cars here for service for years and they never disappoint. Excellent work and customer service. More

by playharder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

We greatly appreciate your loyalty and trust in our service over the years. Thank you for choosing Niello Volkswagen, and we look forward to many more years of serving you!

September 01, 2023

Loved his friendly service and he helped out so much! Awesome guy! Thank you travis More

by LOGANWMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

We are so lucky to have Travis on our team! Thank you for taking the time to acknowledge his great work, Logan. Your support means a lot, and we look forward to seeing you again soon!

August 31, 2023

Great place to buy and have service maintenance done on VW Tiguan. The staff provide wonderful service. More

by LAWVAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail
August 31, 2023

Awesome experience every time! Always so nice and courteous and very accommodating to fit my needs More

by MARISSA_AUTREY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

great service as always, Roger B. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. More

by gomwak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Ron Stevenson took care of what I needed done on the car. The car drove very well afterward. More

by george_yorba
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Brandon was listened to my concerns beyond the oil change I was in for and technician was able to identify there was something wrong. Brandon kept me updated and I was out of the dealership within 2 hours wi More

by ANGELNSAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

Thank you for the great rating! We are so happy to hear that Brandon addressed your concerns and kept you updated throughout the process. Happy driving!

August 29, 2023

Niello VW and Matthew were expedient, professional, and courteous. I waited in their customer waiting area and was on my way quickly. More

by Bullfluid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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