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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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September 13, 2023

I’m so impressed with customer service here that I’m inspired to buy another VW! More

by AutumnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

Quick friendly service. I especially enjoyed my welcome greeting from Mac. Brandon was very help in explaining the service inneeded More

by marykate8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

This team is loaded with Superstars and always go above and beyond to make sure everything is perfect More

by LSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Balassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Thomas
September 12, 2023

Communitive, clean, neat, and organized Thank you for your service Branson was great! See you next year More

by LRIDDLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

I’ve had 3 different VWs serviced by Niello and always had positive experiences with the service team. More

by smccready
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Work done on time customer service was exceptional with pre and post work customer service thanks to Rodger Bybee. More

by gregory-david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Brandon Lamb provided excellent customer service. He was professional and friendly. The service manager, I believe his name was Travis, also provided excellent customer service and reviewed the mai More

by chrislazansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your 5-star experience with us, Chris! It's wonderful to hear about the excellent customer service you received from Brandon and Travis. We're definitely lucky to have them on the team. See you next time!

September 07, 2023

Niello VW never disappoints! They have the best reputation in the industry for prompt, friendly, and trustworthy customer service. Hands down, a great experience... More

by mmurakami0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Daijah was very accommodating and professional. She made room for me as a walk-in oil change on a busy day. Daijah lives up to the Niello name in customer service. Thank you. More

by MPEBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with Daijah
Sep 13, 2023 -

Niello Volkswagen responded

Hello! Thank you for sharing your positive experience with Daijah! We're so glad that she was able to assist you with your walk-in oil change. We hope to see you again soon!

September 07, 2023

Thank you Rodger Bybee and Niello for providing me with excellent customer care since 2011! More

by Anita.clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Volkswagen responded

Anita, It's fantastic to hear that Rodger and the rest of our team have been providing you with excellent customer care since 2011! We greatly appreciate your continued trust and we're here to continue providing you with exceptional service. Thank you for being a valued customer!

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