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Niello Volkswagen - Service Center
Sacramento, CA
707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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707 Reviews of Niello Volkswagen - Service Center
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September 27, 2023
Our third VW just rolled past 100,000 miles. Thanks to Brad Hollingsworth our service technician and Roger Bybee our service advisor. And all the other staff in the Services Dept, who answer Thanks to Brad Hollingsworth our service technician and Roger Bybee our service advisor. And all the other staff in the Services Dept, who answer endless questions, provide a ride home, and carefully ferry our cars back and forth for service. Also the people at the Parts Counter -- our 1993 Eurovan owes them a debt of gratitude for their efforts at tracking down parts to keep it running More
by R.Yoha
Verified Customer
September 27, 2023
Scott and Travis were both very friendly on the phone. They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in person. More
by janavaladez
September 24, 2023
Brent took great care of us and our car. He is always super friendly and responsive. We couldn't have asked for a better experience!! He is always super friendly and responsive. We couldn't have asked for a better experience!! More
by mike1124
Employees Worked With
September 23, 2023
Took my car in for 40,000 mile check up. All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon as possible. More
by niellovw
Employees Worked With
September 17, 2023
Back in May, Niello replaced gas cover release switch with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced a with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced and found used switch and resolved…Roger went above and beyond for me More
by ewhitmore1
Employees Worked With
September 17, 2023
My service rep Brandon was excellent as always. He is very knowledgeable and helpful every time. He is very knowledgeable and helpful every time. More
by MATTHEWBURKETT
Employees Worked With
September 17, 2023
Too far of a drive for me. But glad to hear from Ron that they are opening one close to my neighborhood But glad to hear from Ron that they are opening one close to my neighborhood More
by Bebe23
Employees Worked With
September 16, 2023
Daijah made a minor billing error, but she corrected it and was always so polite. She had me in and out of the dealership in record time. As usual a pleasing experience at Niello VW. and was always so polite. She had me in and out of the dealership in record time. As usual a pleasing experience at Niello VW. More
by dneuk
Employees Worked With
September 16, 2023
I had to leave my car there because it needed more than the 100K service. I was kept informed about what needed to be repaired immediately. Matt even offered to have drivers deliver my car because I live s the 100K service. I was kept informed about what needed to be repaired immediately. Matt even offered to have drivers deliver my car because I live so far away, but my daughter was able to take me there and back. Overall excellent experience! More
by bflash0
Employees Worked With
