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Niello Volkswagen - Service Center
Sacramento, CA
707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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707 Reviews of Niello Volkswagen - Service Center
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October 19, 2023
Everyone is friendly and helpful. The waiting room and coffee are welcome. The service was done on time. The waiting room and coffee are welcome. The service was done on time. More
by ramjunken
Verified CustomerEmployees Worked With
October 19, 2023
They fixed our car before I expected. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. More
by Jane_B
October 19, 2023
I would like to get out of the shop in less than 90 minutes but it was ok minutes but it was ok More
by vwdoctor
Employees Worked With
October 19, 2023
I highly recommend Travis who did everything he could to solve the problem that I had in my car. Nilo Volkswagen is lucky to have him. Thanks Travis for everything. solve the problem that I had in my car. Nilo Volkswagen is lucky to have him. Thanks Travis for everything. More
by sarmedjalil
Employees Worked With
October 18, 2023
Travis’s answered my questions quickly gave me a heads up on man power in and out faster than I thought. Gave me complete information on other work to be done. So when I left I felt confident. Knowing t Yo on man power in and out faster than I thought. Gave me complete information on other work to be done. So when I left I felt confident. Knowing t Your service department is doing a great job thank you More
by sturgeon13
Employees Worked With
October 16, 2023
So not my first time. ..so that says it all. Wouldn't you think, I would. ..so that says it all. Wouldn't you think, I would. More
by gfayers
October 14, 2023
Awesome ! Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record t Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record time! Peace of Mind, confident in the superior service by Niello! Thanks to your team! More
by HASTINGSM63
Employees Worked With
October 13, 2023
Very good customer service. Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call fro Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call from them regarding the status. I called yesterday and was told that they don't know when my replacement steering wheel is coming in on a 2022 Tiguan R-Line that I leased brand new? The faulty sensor goes off at least 10-15 times a day while driving with a very loud ding sound that makes driving a new car less than to be desired. There is no way to turn it off and in my opinion it's something faulty like this that could cause an accident while driving. Sometimes I get a very loud ding every few seconds that lasts all day. The dealership knows this. That is my reason for 3 stars about Niello at this time. Well see when the steering wheel gets fixed. Already spoke to an attorney about the lemon law and they believe this may end up falling into this category. We'll see.... More
by SCHWARTZA1728
Employees Worked With
October 12, 2023
"Confident" is how I feel about having your service department service my vehicle. I know when my car is ready it will perform like new. department service my vehicle. I know when my car is ready it will perform like new. More
by dpacka1
Employees Worked With
October 08, 2023
I was very pleased with the professionalism and friendliness of the service team. I will definitely be taking my car back for service. friendliness of the service team. I will definitely be taking my car back for service. More
by GIPSONFAMILY4
Employees Worked With
