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Niello Volkswagen - Service Center
Sacramento, CA
707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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707 Reviews of Niello Volkswagen - Service Center
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November 08, 2023
I have serviced 4 separate cars with Niello VW. All have been good experiences. EVs are still new and I am willing to work along with service to iron out the bugs, no pun intended. All have been good experiences. EVs are still new and I am willing to work along with service to iron out the bugs, no pun intended. More
by danilko1
Verified CustomerEmployees Worked With
November 05, 2023
Every time I visit, I feel like a valued customer! I love that I can find out the status of my car through email, text, or phone call. I love that I can find out the status of my car through email, text, or phone call. More
by czoogal
Employees Worked With
November 04, 2023
Excellent service and communication. All online communication was fast and reliable. Fast and easy check-in and check-out. All online communication was fast and reliable. Fast and easy check-in and check-out. More
by DR_EBERHARD.LANGE
Employees Worked With
November 01, 2023
Travis was great and very open with me from the time I checked in regarding my service, costs, and expected time frame. Additionally, the entire staff was very friendly and helpful throughout the process. checked in regarding my service, costs, and expected time frame. Additionally, the entire staff was very friendly and helpful throughout the process. The checkout process was easy and there were no surprise costs. My car was even running with the trunk popped (for my golf clubs) when I left. Thanks for such great attention to detail and amazing customer service!! More
by ChristineB
Employees Worked With
October 29, 2023
Brandon Lamb was very helpful at check in and arranged for a ride home. When it was time to pick up the car Brandon was out sick, so another person helped me pick up my car. It was all good. for a ride home. When it was time to pick up the car Brandon was out sick, so another person helped me pick up my car. It was all good. More
by jcp022250
Employees Worked With
October 28, 2023
The early drop off was very convenient. Travis kept me informed at every step of the process and made sure my repairs were performed at the least cost possible to me. He made sure I had a r Travis kept me informed at every step of the process and made sure my repairs were performed at the least cost possible to me. He made sure I had a rental car and was very polite and helpful through the entire process. I appreciate the level of service I have always received from Travis and Neillo Volkswagen. More
by SASHER1959
Employees Worked With
October 27, 2023
Travis was fantastic. I always have a great experience at Niello Volkswagen's service department. Travis was friendly, knowledgable, efficient, and an overall pleasure t I always have a great experience at Niello Volkswagen's service department. Travis was friendly, knowledgable, efficient, and an overall pleasure to work with. More
by edmed323
Employees Worked With
October 27, 2023
Radiant. Outstanding. Noble. These are just a few words to describe my service advisor R.O.N. Stevenson. Outstanding. Noble. These are just a few words to describe my service advisor R.O.N. Stevenson. More
by SellsWalter
October 27, 2023
Ron was fabulous! He’s always so friendly and helpful. I’m really happy with my service. Although, when I went to the parts department to buy a couple spare quarts o He’s always so friendly and helpful. I’m really happy with my service. Although, when I went to the parts department to buy a couple spare quarts of oil, I was treated like I was invisible. I ended up leaving without buying anything. Even though they saw me they never acknowledged me or helped me. More
by SYSTEMFAN40
Employees Worked With
October 26, 2023
Great customer service. Daijah was there every step of the way in addressing my issue with my vehicle. She informed me by text to let me know that the vehicle was ready for Daijah was there every step of the way in addressing my issue with my vehicle. She informed me by text to let me know that the vehicle was ready for pick up and offered that a pick service was available. Thank you again More
by FLORESDAVID1796
Employees Worked With
