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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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December 02, 2023

Excellent service thank you. Niello Volkswagen you are the greatest. Excellent oil change and new windshield wipers. Thank you. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Niello Volkswagen responded

Thank you so much, Raymond, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 02, 2023

I’m so impressed with how simple it was to have my car serviced! Big thanks to Niello for always going above and beyond. More

by ASHLEYTISCARENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Niello Volkswagen responded

Thank you, Ashley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 01, 2023

Prompt courteous advisor. Waiting area is great for customers. They made me feel like family More

by Vb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 01, 2023

Excellent customer service. Did exactly what they told me and completed on time. Would recommend More

by MBHOUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 30, 2023

Professional and very good communication. Would recommend. Reset the tpms as courtesy. Much appreciated. G More

by EVELIN95610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Niello Volkswagen responded

Thank you so much, Evelin, for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 28, 2023

Great communication, detail oriented and highly recommend Travis in the service department. We'll be back soon for future service. More

by IMONROY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 24, 2023

The staff is very friendly. Very easy to get appointment. Service department worked quick and I got my car back the day. More

by SANDRA.MOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Niello Volkswagen responded

Sandra, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 23, 2023

Great overall experience. I used to rely on outside vendors because of the perception that dealerships were overpriced to take care of my car. I have been very happy with the More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Niello Volkswagen responded

Lauren, Thank you for your very kind review. Brent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 21, 2023

Great service , will always bring my VW to this place from now on. Thank you More

by craig78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Niello Volkswagen responded

Craig, Thank you so much for your kind words for Brent, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 21, 2023

The staff was very helpful and knowledgeable. The car buying process was stress free and I felt informed about my decisions. More

by JCABODI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Gwaltney 5 Stars, Eddie Thomas
Nov 22, 2023 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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