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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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December 21, 2023

Travis took care of every need brought to his attention. The service was generally very good. More

by loren.l.brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Niello Volkswagen responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 20, 2023

Great service, could not have been better. I will recommend the Niello service center to my friends. More

by tonyfelix55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Niello Volkswagen responded

Thank you, Tony, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 17, 2023

Ron was very helpful, as always. He set me an appointment for the time I needed, and the work was completed quickly. More

by JPorange00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Volkswagen responded

Thank you! Ronald and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 17, 2023

Matt was great, communicated very well. Will request him next time I need service. Great job Matt. More

by TylerSnowBike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 16, 2023

Great experience. On time, everything went exactly as it should. Matthew did a great job More

by MOREHOUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 16, 2023

Brent went above and beyond for me the customer service was excellent. The service exceeded my expectations. More

by shawnamodesto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Volkswagen responded

Thank you so much for your kind words, Shawn, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 14, 2023

Excellent customer service! Services always handled professionally and keeps the customer in-mind in terms of cost coverage overview on servicing. Never had a bad experience wit More

by ewagshul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Brandon had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 13, 2023

Honest, helpful, courteous, dependable . I do miss the days of receiving a loaner car. Thanks More

by LASONJAGLENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 13, 2023

Work was completed quickly and I was able to communicate with Bret via text; which made things easy. More

by PAUL-WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business, Paul, and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 08, 2023

They were very quick with the diagnostic test my car was back running in a timely matter Roger was very kind and attentive he addressed my issue and even offered insight on what else needed to be done Thank More

by nefthalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Roger and our team here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

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