Niello Volkswagen - Service Center

I went to the dealership for several reasons: Air circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the w circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the wrong type of battery. He fixed that on the spot. Thank you again! Third problem: Water in my outer right rear light. There was no visible damage on the light. I opened the cover behind the light to remove and inspect it for hidden cracks. This is when I noticed that the center threaded shaft of the light was broken. I pushed it back in position as far as possible. But without the locking mechanism it still stuck out a little bit. I assumed material fatigue. I scheduled a service call. Brandon , the service advisor determined within seconds that the back of my car (bumper cover) had been repainted. This was total new info for me, it still does not make sense to me why he would determine that. After a little bit of arguing I did the smart thing and decided to take care of the light myself. I ordered an original VW light from another dealership and had it properly replaced (Not VW Niello) I still believe that this should be a warranty replacement. More

It’s never fun to have to find time to visit the dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. More

Great service and very friendly. Explains thing’s throughly. Got our car in and out on time!! Explains thing’s throughly. Got our car in and out on time!! More

Communicative, professional and helpful. Brandon answered my questions and provided excellent recommendations for future consideration. Brandon answered my questions and provided excellent recommendations for future consideration. More

Super easy doing by the phone they just sent me a text with the update super easy with the update super easy More

I was concerned about another shop's repairs to my VW Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrica Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrical inspection. The dealership then proceeded to check out the car more generally (even though I had not requested that -- WOW!) and reported everything in great shape. I left feeling much reassured about the repairs and Niello's commitment to me! More

Excellent service for my flat tire. I was able to get the service done immediately and Daijah was so nice on top of everything. I was able to get the service done immediately and Daijah was so nice on top of everything. More

Roger was very helpful throughout the entire process. His experience with VW and as a service advisor naturally comes through in his speaking reinforcing confidence in working with him and putting away a His experience with VW and as a service advisor naturally comes through in his speaking reinforcing confidence in working with him and putting away any doubt as to the outcome that is what the warranty would cover or be the final cost of the repair. I’ve come to him twice now in a span of a month and I truly only came back because of Roger vs going to Elk Grove. More

No complaints to report. Service was very easy to schedule and transportation to and from my home while my car was being serviced. Service was very easy to schedule and transportation to and from my home while my car was being serviced. More

Niello volkswagen is #1, in my book! !!! They take excellent care of my Old 2004 V8 Touareg, keep up the outstanding work guys..... !!! They take excellent care of my Old 2004 V8 Touareg, keep up the outstanding work guys..... More