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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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November 03, 2024

Everything was smooth and very professional and Jacob in the service department was espcially outstanding. More

by EWHAMMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Nov 04, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Jacob, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 02, 2024

Niello took my car as a drop off, since there were no available appointments for a week out. The updates about status, the video of visual inspection and the detailed report was very helpful. I was quo More

by Pearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Niello Volkswagen responded

Providing a positive experience is our top priority, Pearl, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 02, 2024

Got’r fixed and down the road. Nice to get this done professionally at Neillo More

by redroverhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Pogozelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Filipek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 02, 2024

Everything was fast. Very polite people. I had everything done in warranty. They offered me a ride. More

by MIHAELA2CIOBANU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

Best dealership for service, reliability and customer service. Great people, always helpful and care about their customers. More

by d.mattos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

I have trusted Niello to keep my Volkswagens in good repair for more than 20 years. More

by FRBAXTERGUIGLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

Ron always goes above and beyond to make the service visit a good one. Makes the experience easy and always communicates. More

by d.mattos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. Ron and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

Matt was extremely helpful, courteous, and answered all my questions. I would not hesitate to return to the Neillo dealership again. More

by gb0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 30, 2024

I had a great experience with the service I received and the staff was very attentive and helpful More

by BRENDANJIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Niello Volkswagen responded

Hi Brendan: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 30, 2024

Service was good; only suggestion is not to upsell service (tires) - tires were fine and repaired. More

by rockusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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