Niello Volkswagen - Service Center

Roger was very helpful, thorough and patient. Always have a great time when I take my car in! Always have a great time when I take my car in! More

As always Niello is taken care of my vehicle needs. Will always recommend them for an VW driver Will always recommend them for an VW driver More

Brent and Brandon were amazing. They literally saved me as I had to get to a critical meeting and they worked with me on navigating the timing. I know I was rushed and probably so They literally saved me as I had to get to a critical meeting and they worked with me on navigating the timing. I know I was rushed and probably somewhat panicked and they were solution oriented through the process. Brandon helped when I first called and because of him and sending me the link to Lyft in advance, I made it to the BAR meeting at DCA with 2 minutes to spare. I'm on the Advisory Group and being late would have been very bad. Thank you for being patient with me and going above and beyond! More

The Service & Sales Department at Niello Volkswagen is are notch. Friendly, professional and knowledgeable. They have earned my repeat business. are notch. Friendly, professional and knowledgeable. They have earned my repeat business. More

I was amazingly satisfied with the car service that Roger exemplified. He’s an asset to your dealer. Thank you! exemplified. He’s an asset to your dealer. Thank you! More

Always a pleasant experience. Friendly and knowledgeable service department! Great communication and am always satisfied when I leave! Friendly and knowledgeable service department! Great communication and am always satisfied when I leave! More

Everything explained in detail. Staff were eager to answer questions and were cordial and knowledgeable. Need more cars in showroom so inclimate weather is not an issue. Car lot is Staff were eager to answer questions and were cordial and knowledgeable. Need more cars in showroom so inclimate weather is not an issue. Car lot is too noisy. More

Brandon was professional, efficient, patient, helpful, friendly, and informative. I requested Stacey as my Technician, as I do every year for annual servicing, I have great trust in him and his knowledge friendly, and informative. I requested Stacey as my Technician, as I do every year for annual servicing, I have great trust in him and his knowledge and skills, and my car was ready within the time anticipated. My car feels like new, tight and solid and smooth driving, and quiet. I love my VW Golf! Thank you. More

I’m comfortable with both the sales department and the service department. When it becomes time for a new vehicle, I need to look no further than your dealership!!!!!!! service department. When it becomes time for a new vehicle, I need to look no further than your dealership!!!!!!! More

Travis was very helpful. He listened to our concerns and provided a plan for our services. When maintenance issues were identified and the inspection was complete, we receive He listened to our concerns and provided a plan for our services. When maintenance issues were identified and the inspection was complete, we received a comprehensive report and video. Niello was able to perform the services quickly and deliver the car to our home. We really appreciate Travis's updates and Niello's mechanic's service. More