Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

Sort by
February 12, 2024

Matt was friendly and helpful. Got my car back earlier than expected which was nice. Matt kept me updated as needed. More

by STELLACHOE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Stella, and we are thrilled that you found your experience with Matt here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 11, 2024

Excellent service. I will use their services nex time. Keep up your service as usual More

by dshoge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 11, 2024

I look forward to using Niello Volkswagen and working with Brandon again for my service needs. More

by davelee0742
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Niello Volkswagen responded

Thank you, Dave! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 11, 2024

Always the best in town! Professional and knowable. I trust Travis and his advice for my car. More

by Vdubdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Niello Volkswagen responded

It's great to hear that Travis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 10, 2024

First class service in a timely fashion. Brent Cooper is a superb service advisor in all respects. More

by RANDY.GETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business, Randy, and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 04, 2024

Appreciate being accommodated when my Car battery unexpectedly died.Will miss Roger and wish him well in retirement. More

by ham2250
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

February 01, 2024

I am very satisfied withe the great customer service, Matt is courteous, knowledgeable and professional and had my vehicle ready and all the issues addressed on time. He does take good care of his clie More

by benanin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 30, 2024

Great service and communication thank you very much It was a pleasant experience . See you next time More

by ANDREWWTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Niello Volkswagen responded

Thank you, Andrew! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

I would have liked a lot more communication. I don’t like the fact that I had to call to find the status of my car. I was told it would be back the same day which it was but I had to push to ens More

by RADGMA1Gentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

Excellent service. Prompt and responsive by text when my car was being serviced. Lyft provided complimentary. Very good experience! More

by juniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Niello Volkswagen responded

Thank you, Juniper, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

...
46
...