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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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March 21, 2024

The routine service was helpful and resolved the issue found by the technician. We were advised during the inspection. More

by lorna-rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 20, 2024

Thanks Ron! You always take care of me. From fitting me in for an appointment, to making sure I have rides to and from. And getting whatever concerns I have hand More

by JPorange00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Ron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 20, 2024

We had our 2017 Jetta towed in after hours. We had excellent service beginning the next morning when the team called us and texted us to figure out what the car needed. We didn’t have an appoin More

by amylove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Travis and our team. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

Great service yesterday. I will continue to bring my car to Niello Volkswagen. Thank you. More

by shnabe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matthew and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 17, 2024

We had a great, easy, smooth experience! The whole process was great! Everyone we came in contact was very nice and professional! More

by HOLLY_DESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 17, 2024

They have been very responsive and clear about the work that was needed on the car. I wish they were closer to me, but even then they made it easy by picking up and dropping off the car to my home. More

by J Nartker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 16, 2024

Great service, staff are very friendly and attentive, super helpful. I am very happy with everything More

by BRENDANJIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

My experience was great as a new customer. The service was quick & efficient. Easy to understand what was needed to keep my vehicle safe & preforming correctly. We definitely be getting all my More

by missymeier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Niello Volkswagen responded

Missy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

Very good service! Nice customer service! I am very satisfied with the service provided to me. More

by MAHVASHN2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

The employees are very nice and friendly, but it took almost a whole day to get a new battery installed and it was nearly $400. I had a 9am appt and was told it would only take a few hours. More

by dlew.dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 15, 2024 -

Niello Volkswagen responded

We appreciate your business and apologize for the long wait. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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