Niello Volkswagen - Service Center

We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More

Brent was great. Kept me updated and went over all my options. Great dealership and people. Kept me updated and went over all my options. Great dealership and people. More

They were great. Kind, courteous, and efficient. I would definitely recommend them if you have any questions or concerns regarding your car. Kind, courteous, and efficient. I would definitely recommend them if you have any questions or concerns regarding your car. More

Niello VW is always very professional and courteous. I believe my car receives the best service there than any other shop. I wish there was a closer location to Roseville. I believe my car receives the best service there than any other shop. I wish there was a closer location to Roseville. More

Quick service, virtually no wait time. Car was ready when promised and the service was outstanding. Car was ready when promised and the service was outstanding. More

Every experience I’ve had at Niello is a very welcoming and kind experience. They are very helpful with any questions you may have. and kind experience. They are very helpful with any questions you may have. More

I was checked in immediately. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. More

Everyone was professional and great to work with. I want to thank the salesman Pleajur in the Arden Niello lot for making my experence perfect. He was a excellent sales person. The process was easy i I want to thank the salesman Pleajur in the Arden Niello lot for making my experence perfect. He was a excellent sales person. The process was easy in buying a new SUV. Thank you More

Dealing with Ron Stevenson is the very best service! Niello VW is quite a way for me to get my car serviced - however - would not have anyone else's confidence as I do with Ron Stevenson taken care of m Niello VW is quite a way for me to get my car serviced - however - would not have anyone else's confidence as I do with Ron Stevenson taken care of my favorite vehicle. More

Mr. Noel answered my concerns in a professional non conscending fashion. Car wash was poor along with the person who took my initial call to make appointment. The person who checked me out was fine. conscending fashion. Car wash was poor along with the person who took my initial call to make appointment. The person who checked me out was fine. More