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Niello Volkswagen - Service Center

Sacramento, CA

4.8
705 Reviews

705 Reviews of Niello Volkswagen - Service Center

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November 07, 2024

Free lift to work and back was great and given a loaner to drive awesome. More

by donaldmar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for this feedback. We're happy to have provided you with a positive experience. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

From my first contact with Niello Dealership and other communications with sales, financing, purchasing, service and parts, I have received nothing but outstanding service! More

by CTRQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordon/ Mark in vehicle acquisition. Spenser Spouty in sales
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Nov 07, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Jason was excellent, experience was completely seamless. Thank you to all that helped get it done. More

by jblack9
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Ron was amazing to work with! He was professional, kind, informative and went above and beyond in service for us! He sent a Lyft driver to aid in me picking up my car when it was More

by Renee Carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for your business and this review, Renee. We're happy to hear Ron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Although my appointment was forgotten about they still made my service happen with just one extra day. I was very pleased at Jacob's drive for perfection. Thank you Niello. More

by SASULLIVAN761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

good friendly service. easy drop off and pick up. accommodating to you when needing a ride to and from dealership More

by RHERRICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Our service consultant, Jason was very friendly and helpful regarding our headlamp repair request for our 2013 Touareg. The repairs were done promptly and we were updated on the progress. More

by wmbwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Jason, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 03, 2024

Thank you to the team for their great service and flexibility in accommodating me when I needed a new tire. More

by Cowboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 04, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 03, 2024

Everything was smooth and very professional and Jacob in the service department was espcially outstanding. More

by EWHAMMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 04, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Jacob, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 02, 2024

Got’r fixed and down the road. Nice to get this done professionally at Neillo More

by redroverhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Pogozelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Filipek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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