Niello Volkswagen - Service Center

Jacob's customer service was some of the best I have every received. Great appreciated working with him. every received. Great appreciated working with him. More

Travis & Brandon both were super helpful and I enjoyed working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked int working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked into it and found that it is actually on all of the white Tiguan's. They advised that the color match wouldn't be covered under warranty because it seemed to be "stock" for the line. They advise I reach out to VW of America and see what they can do. I am not trying to be difficult but for someone who has owned 5 other VW vehicles, this is a first! I'd love for it to match so I'll try to reach out to VW and see if they can approve the adjustment. Shoutout to Travis for the help! More

Under the circumstances, it was a good experience. It was completed on time. Good results. It was completed on time. Good results. More

She was very competent and knew what she was doing-kept me in the loop about everything being done-notified me promptly about progress, me in the loop about everything being done-notified me promptly about progress, More

Service performed as expected, the service advisor Jason was very courteous, free transportation via Lyft was provided. was very courteous, free transportation via Lyft was provided. More

Great customer service from the time I arrived until the car was ready and picked up. It was a great experience. car was ready and picked up. It was a great experience. More

Spend a few thousand dollar's, wasn't satisfied with with the work. I'll take my car to another shop from now on. the work. I'll take my car to another shop from now on. More

Everyone at this dealership is fabulous. The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone The staff is so nice. I bought a couple items from the shop and the guys in there were very nice as well. The waiting area is very clean and everyone who walked through said hello. I used to go to Elk Grove VW and that place is atrocious, Niello is my new fav. You guys definitely have a forever customer. Brent’s pretty cute too so that added to the good experience. More

Daijah is awesome! Very professional and courteous. My first encounter with this location was not a good one after working with Daijah I’ve decided to give them another Very professional and courteous. My first encounter with this location was not a good one after working with Daijah I’ve decided to give them another chance. Thank you Daijah for treating me like a valued customer. More

Matt was wonderful he went beyond the call of duty. Very kind and very very helpful Very kind and very very helpful More