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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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May 15, 2024

I brought my car for the service with working AC and when I got it back couple days later it was completely dead More

by GENAM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Niello Volkswagen responded

Thank you for your feedback. At Niello Volkswagen, we aim to provide a 5-star experience to all customers so I apologize your service visit did not meet that standard. I have tried to research your appointment but have been unsuccessful in finding your customer record. If you are willing, I would value the opportunity to discuss your review in more detail and do what I can to provide a more positive experience. Plus, your feedback allows us to identify areas of improvement. At your convenience, I can be reached at 916-484-5962. Thank you, Scott Russo General Manager

May 15, 2024

Ron was really helpful and provided with a lot of good recommendations and was very professional. More

by Latkovskyy Denys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, Ron, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

It was easy to get an appointment and the wait was minimal. I have to come from a distance so I'm prepared to wait. The waiting room is comfortable. They get me out of there in good time. More

by JSBARBANELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

Matt is friendly, efficient and goes above and beyond for his customers and Nielo. Always takes care of the vehicle issues and gets it done. He provides first class customer service. Waiting area is comforta More

by SALLYGABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

The intimate enthusiasm effectively helped me! Thank you very much!Looking forward to seeing you next time.！ More

by 1071442037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 14, 2024

Awesome experience. Matt was so professional and helpful. Kept me updated on every step during the time my car was serviced. Thank you so much. More

by RGAITA91
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 13, 2024

Service was helpful and got me back on the road. Niello has been an established dealer in Sacramento. More

by jenmercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Niello Volkswagen responded

Thanks, Jen, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 13, 2024

Some good, some bad. Not able to fix some things, and within a week, the check engine light is on again, so I need to bring it back in. More

by RENADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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May 13, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

The experience was simple, straightforward and direct. Appreciated the easy approach to getting my car serviced. More

by bpattonj
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

Ron is always courteous and helpful. I have always had a positive experience with the service department. More

by artemiskitty31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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