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Niello Volkswagen - Service Center

Sacramento, CA

4.8
704 Reviews

704 Reviews of Niello Volkswagen - Service Center

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November 10, 2024

Quick and excellent service. Friendly and good explanation of work performed and everything completed on time. More

by KLAUS-SCHUMACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 09, 2024

excessively expensive for minor service. Service personnel are personable and helpful. Spoke with Andrew Hammond about a used Subaru on grounds. More

by bdouglas64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Niello Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 09, 2024

Jacob S was great and very thorough, looking into some warranty options for me. Very much appreciate Niello's service department whenever I go in. More

by mpum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
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Nov 11, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 09, 2024

They are always very helpful and thorough. Their pricing is great as well and they don’t try and oversell you either. More

by LEBABCOCK16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 08, 2024

They were very professional , quick and knowledgeable. Brent was helpful and very friendly I recommend him. More

by AKITAY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that Brent met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 08, 2024

I always receive excellent service with great communication. Getting LYFT rides to and from the dealership is awesome. More

by virgomac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 08, 2024

Quick and easy to setup an appointment. The Service Advisor, Jason, was courteous and friendly. He clearly explained the inspection to me so that I was able to understand and make a decisio More

by Maxine D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Nov 11, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 07, 2024

I was provided with quick, friendly, and professional service. Even though the office was extremely busy, they exceeded my expectations. More

by kmamasita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 07, 2024

I had a serious issue and did not have an appointment. .. Matthew squeezed me in and took expedient / great care of me... and my car. Could not have asked for more. More

by jlvbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 07, 2024

Free lift to work and back was great and given a loaner to drive awesome. More

by donaldmar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for this feedback. We're happy to have provided you with a positive experience. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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