Niello Volkswagen - Service Center

I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from the moment I walked into the showroom. Thanks. More

Always treated like a friend returning to “family”. Even employees from Roseville VW still greet me by name and a smile. This service was a short one as it only involved programming a key fob that wa Even employees from Roseville VW still greet me by name and a smile. This service was a short one as it only involved programming a key fob that was not included with my new vehicle. Done quickly and I was sent on my wave with a wave goodbye. Even got a text from Ray because he was busy and hadn’t been able to say goodbye. Sweet. More

Super friendly and knowledgeable - he helped me a lot to better understand what my options were better understand what my options were More

Great and pleasant experience with every staff member there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! More

Everything worked out great. Everything was done in a timely manner. I was supplied a courtesy ride to from the dealer Everything was done in a timely manner. I was supplied a courtesy ride to from the dealer More

Matt Wirth was excellent! He was pleasant, respectful professional, knowledgeable, attentive and accommodating. He kept us informed throughout the entire process and delivered He was pleasant, respectful professional, knowledgeable, attentive and accommodating. He kept us informed throughout the entire process and delivered on everything that he had promised and then some. He went above and beyond anything that we have experienced at any other car service center. We came away completely satisfied with our experience and feeling like we had received maximum value for our money. This was the first time that we've had our car serviced at Niello VW and we were amazed at what a pleasant experience it was. We will definitely use Niello VW from now on for all of our cars' service needs because of Matt! The best customer service we have ever received by far! More

Yes Brent was great and explained everything to me that I needed to know about my car. needed to know about my car. More

Great customer service. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. More

Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he would follow up and we would be forgotten where I needed to follow up however he followed up. Excellent customer service! More

Always very helpful and friendly and give a thorough explanation of all issues found during inspection. explanation of all issues found during inspection. More