Niello Volkswagen - Service Center

Seamless maintenance from dropping the vehicle off to the Lyft ride to work to the Lyft ride back to the dealership. Could not be better!!! Lyft ride to work to the Lyft ride back to the dealership. Could not be better!!! More

Again, Always a Pleasure working with the staff of Niello VW. I called Travis the day before my appointment and Travis explained to me exactly what I needed to expect. When I met him the next day with my c VW. I called Travis the day before my appointment and Travis explained to me exactly what I needed to expect. When I met him the next day with my car he had a loaner car waiting for me since he knew how long and troublesome the software upgrade can be. Travis kept me informed about my car throughout the entire time it was at Neil VW. Travis let me know when my car was ready for pickup and followed up with me later the next day. Thank you Travis!! More

Brent was professional and courteous. After returning my vehicle, service department did not wash new tires. Considering the amount of money for replacement of tires, they should at least After returning my vehicle, service department did not wash new tires. Considering the amount of money for replacement of tires, they should at least offer to wash them. More

Ron was so sweet. I was having a bad day on due to being rear ended on my way to get my car serviced. He was very empathetic and understanding of me crying and made my I was having a bad day on due to being rear ended on my way to get my car serviced. He was very empathetic and understanding of me crying and made my drop off and service very smooth. Ron is always so helpful and nice. More

Excellent friendly service. Thank you for your knowledge, courtesy, and attentiveness to my specific needs. Thank you for your knowledge, courtesy, and attentiveness to my specific needs. More

Rob was great. Great service had me in and out fast. I will always take my car here they are the best. Great service had me in and out fast. I will always take my car here they are the best. More

Excellent customer care. Quick to answer my calls and explained vehicle conditions report clearly. Good job. Quick to answer my calls and explained vehicle conditions report clearly. Good job. More

Always friendly, easy to make an appointment and they’re good about calling you back with status and any concerns. good about calling you back with status and any concerns. More

I typically stay at this dealership while my car is being serviced as they have a really comfortable waiting area that has workspaces, WIFI, good coffee and a TV. serviced as they have a really comfortable waiting area that has workspaces, WIFI, good coffee and a TV. More

Ron did a great job communicating by providing me all the information I needed to make an informed decision. information I needed to make an informed decision. More