Niello Volkswagen - Service Center

I've serviced my Jetta since 2018 at Niello VW on Arden. They have been accurate, fair and do excellent repair. So my Jetta has always run perfectly. They have been accurate, fair and do excellent repair. So my Jetta has always run perfectly. More

This is my only car and initially we thought it would not be ready until 12/17 but Ron helped me get a same/next day appointment and it was ready within 24 hours. Ron followed up with me, kept me updated, a be ready until 12/17 but Ron helped me get a same/next day appointment and it was ready within 24 hours. Ron followed up with me, kept me updated, and made the whole process simple! He's amazing! I am new to Niello but I will be a life-long customer! More

I scheduled my service there with them which was a 10k mile inspection. I told them I would be waiting for the vehicle. The appointment was at 10, I got there at 9:50. I was told there wasn't much to t mile inspection. I told them I would be waiting for the vehicle. The appointment was at 10, I got there at 9:50. I was told there wasn't much to the inspection and it's pretty quick. I asked how long and told 2 hours. I'm not sure why it takes two hours if there's not much to it. And why make an appointment if you're waiting two hours for "not much too it." Other than that they were friendly and professional. next time I'll know to plan 2 hours though. More

The problem I brought my car in for was not solved, I think the technician assumed what the problem might’ve been and never took the car for a drive before or after attempting to fix the problem. I just think the technician assumed what the problem might’ve been and never took the car for a drive before or after attempting to fix the problem. I just wasted my whole afternoon. More

Fast courteous service minimum of up selling this visit. Comfortable waiting area and good amenities. Comfortable waiting area and good amenities. More

Great service & mechanical work top notch, A pleasure to work with, Keeps me up and running Thanks guys. work with, Keeps me up and running Thanks guys. More

A quick and easy resolution to my service needs. Ron was friendly and helpful during the entire process. Thanks Ron Ron was friendly and helpful during the entire process. Thanks Ron More

Great customer service Very nice and professional service respectful to customers needs done more and beyond service respectful to customers needs done more and beyond More

An amazing experience, above and beyond. I cannot thank Ron enough. You now have a loyal lifetime customer. I cannot thank Ron enough. You now have a loyal lifetime customer. More

Had a great experience with Ron over in service. Niello is further away than the Elk Grove VW but I'd rather come here for the customer service. Niello is further away than the Elk Grove VW but I'd rather come here for the customer service. More