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Niello Volkswagen - Service Center

Sacramento, CA

4.8
818 Reviews

818 Reviews of Niello Volkswagen - Service Center

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March 18, 2025

Fantastic service. Explained service needed and what can be deferred until next interval service. Service time estimate was accurate! More

by LISARAYCULVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Niello Volkswagen responded

Lisa, Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

He is a very good writer. He knows VW. I always go to the Niello’s for service and to buy my cars. More

by COOLBRAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

Service writer was great and it’s fixed this time. Service department is also very good wish I was closer More

by dean.lagoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember names but great people
Mar 17, 2025 -

Niello Volkswagen responded

Dean, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

Other than the second Lyft driver, it was a very pleasant experience. Thank you very much More

by CGSHACKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 13, 2025

All of my interactions with this dealer were positive. Service agent was Flexible helpful ptofessional . Liked the text communication. More

by COHENCATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Cathy, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2025

Very pro, smooth communication, I really had a good experience with this last service / repair More

by JEROMEBALLESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Niello Volkswagen responded

Jermone, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

Brent was very helpful with getting me to work and back, while repairs were being done to my vehicle. I have used Niello VW for all my vehicle repairs/maintenance and have always been treated very well. More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Niello Volkswagen responded

Thank you! Brent and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

Matthew was able to come up with a solution to my squeaky brakes that I have been complaining about for two years! Changing to the new version of the pads has fixed what has been a terrible annoyance. Thank More

by TJACKS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Matthew and our team were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 05, 2025

I’m disappointed because I found out the electrical problem was simply because a wire was not connected to the battery. It was easily identifiable, but the VW mechanics did not notice that. More

by jaleh28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2025

Ron is always super friendly and very accommodating. He’s always my preferred service advisor. I’ve been a customer of his for over 10 years. More

by reinettelittle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for your business over the years! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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