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Niello Volkswagen - Service Center

Sacramento, CA

4.8
704 Reviews

704 Reviews of Niello Volkswagen - Service Center

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November 15, 2024

They were great. Kind, courteous, and efficient. I would definitely recommend them if you have any questions or concerns regarding your car. More

by randymh.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 15, 2024

Niello VW is always very professional and courteous. I believe my car receives the best service there than any other shop. I wish there was a closer location to Roseville. More

by christina.rodriguez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Nov 18, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 14, 2024

Quick service, virtually no wait time. Car was ready when promised and the service was outstanding. More

by KLAUS-SCHUMACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Niello Volkswagen responded

Klaus, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 14, 2024

Every experience I’ve had at Niello is a very welcoming and kind experience. They are very helpful with any questions you may have. More

by EKANDERSON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Felts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 14, 2024

I was checked in immediately. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. More

by db.hand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 13, 2024

Everyone was professional and great to work with. I want to thank the salesman Pleajur in the Arden Niello lot for making my experence perfect. He was a excellent sales person. The process was easy i More

by FORD.LISA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Niello Volkswagen responded

Lisa, Thank you so much for your excellent review! We are so glad that Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Congratulations on your new SUV! Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 12, 2024

Dealing with Ron Stevenson is the very best service! Niello VW is quite a way for me to get my car serviced - however - would not have anyone else's confidence as I do with Ron Stevenson taken care of m More

by erikaabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Ronald and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 11, 2024

Mr. Noel answered my concerns in a professional non conscending fashion. Car wash was poor along with the person who took my initial call to make appointment. The person who checked me out was fine. More

by colleenlw2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel
Nov 12, 2024 -

Niello Volkswagen responded

Colleen, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 10, 2024

Very fast and efficient service. I liked the text that alerted me to the status of the service so I was able to travel to the dealership on time to pick it up. Brent Cooper was very More

by CERATIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brent Cooper. We're glad to hear he delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 10, 2024

The service was great, but they forgot to wash the car as promised. Plus, I was impressed that they furnished Lyft to assist me getting to and from the dealership. More

by RORY.WHITEHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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