Niello Volkswagen - Service Center

I appreciate it when dealerships have service advisors like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like J like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like Jacob. More

Matt was amazing to work with. Communicated well, respectful of my time, and got the job done. He is an outstanding employee, Niello VW should consider themselves lucky to have him Communicated well, respectful of my time, and got the job done. He is an outstanding employee, Niello VW should consider themselves lucky to have him. More

Friendly and efficient! I loved the video recap of the service and views under the car. I loved the video recap of the service and views under the car. More

Love the dealership . Professional, do what they say & GREAT service. Ron took charge & had my service handled with good communication & results. Hard to find all or any Professional, do what they say & GREAT service. Ron took charge & had my service handled with good communication & results. Hard to find all or any of the above in today’s world. More

Prompt. Efficient. Thorough. Friendly and caring. They kept my in the loop and I appreciated the Lyft to allow me to pick it up. Efficient. Thorough. Friendly and caring. They kept my in the loop and I appreciated the Lyft to allow me to pick it up. More

Good service excellent customer service I will recommend to anyone who needs services n w to anyone who needs services n w More

The dealership performed a thorough inspection of the car when I bought it, 3 months ago, and my car passed successfully. Then when I brought the car back for repairs on a small accident, the mechanic also p when I bought it, 3 months ago, and my car passed successfully. Then when I brought the car back for repairs on a small accident, the mechanic also performed a new general inspection and discovered that the charging port was loose. Why didn't he notice the port being loose the first time I brought the car for inspection? This way I could have taken the car back to the seller and requested that they fix the loose port. I can't help feeling that the 1st inspection was not thorough. More

Always fair and trust their service. Great customer service every time I come in. Would definitely recommend their service department. Great customer service every time I come in. Would definitely recommend their service department. More

I found that my vehicle concerns were addressed when I pressed. This primarily dealt with continual coolant loss, which a replacement head gasket appears to have resolved. I do appreciate the loaner car a pressed. This primarily dealt with continual coolant loss, which a replacement head gasket appears to have resolved. I do appreciate the loaner car and use of pre-paid Uber transport to home and back. I am concerned about how VWCorporate has addressed premature rear brake pad wear on my ‘22. Taos. More

The Jetta is a good car but over the past 5 years, it was not the best experience dealing with VW dealerships in Arden or Elk Grove. not the best experience dealing with VW dealerships in Arden or Elk Grove. More