Niello Volkswagen - Service Center

Jacob was helpful in trying to get our car repaired and provided needed information on service prior to a long road trip. We were unable to get the car completely repaired due to a part that is on back o provided needed information on service prior to a long road trip. We were unable to get the car completely repaired due to a part that is on back order and appears to be no longer supported by Volkswagen. Since our car is only 7 years old, I'm surprised that the company is not following through on obtaining the required part. More

Jason was amazing, he got me right in without an appointment because he knew I needed help. He was very kind an accommodating throughout the process and I couldn’t be happier appointment because he knew I needed help. He was very kind an accommodating throughout the process and I couldn’t be happier More

Jacob is so nice and reliable person. I will definitely come back to Neilo VW next time as well. I will definitely come back to Neilo VW next time as well. More

Jacob's friendly demeanor and tenacity made this experience great, even though, in the end no solution was reached. experience great, even though, in the end no solution was reached. More

Did a great job explaining the service and listening to my concerns. Kept me well informed on the progress of my car. my concerns. Kept me well informed on the progress of my car. More

Jacob took care of the paperwork and the service for my car. I am happy with his kindness, and willingness to effectively lead me, as a customer, through the service process car. I am happy with his kindness, and willingness to effectively lead me, as a customer, through the service process More

Making an appt is easy and efficient. They always fit my car in timely and are great with communication throughout the whole service process. Highly recommend! They always fit my car in timely and are great with communication throughout the whole service process. Highly recommend! More

Excellent service and advice and Ron is kind and friendly. He goes out of his way to help!! friendly. He goes out of his way to help!! More

You know you pay the extra nickel, but it’s always worth it when you go. There had a little bit of an issue with a rattle come to find out. It was a couple bolts on my exhaust system replace no charge. Wh it when you go. There had a little bit of an issue with a rattle come to find out. It was a couple bolts on my exhaust system replace no charge. What a guy. That was the second guess my first guess was it was a universal joint noise this was a good report nice digging fellas More

Brent provided excellent service. He welcomed me to the dealership, explained the process clearly, set expectations about the length of time my car would be in the service shop, and d He welcomed me to the dealership, explained the process clearly, set expectations about the length of time my car would be in the service shop, and delivered perfectly within that time frame. It’s a pleasure to do business with a company like Neillo that delivers what they promise, and has excellent staff like Brent, who make the entire experience a delight. More