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Niello Volkswagen - Service Center

Sacramento, CA

4.8
707 Reviews

707 Reviews of Niello Volkswagen - Service Center

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September 30, 2024

Overall service was great i felt my service advisor would talk over me instead of listening to my concerns which was really freaking annoying trying to have a conversation with him. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Raymond had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 29, 2024

Great service and friendly helpful folks. Always willing to help and give update of status of service. More

by ricky.itaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Niello Volkswagen responded

Ricky, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 29, 2024

I appreciate how easily they make the drop off/pick up situation. My car wasn’t quite ready when they said it would be, and Matt definitely worked with me to make it up! More

by bekah.ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 29, 2024

Niello VW is truly dedicated to making your service experience seamless and quick. Brandon and his staff are consumate professionals in all that they do. I will happily bring my VW back to Niello for a More

by breaux.tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Niello Volkswagen responded

Tyler, Thank you for your business and this review. We're happy to hear Brandon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 28, 2024

Always get quality work done and the service is great! ! The waiting room is comfortable! More

by DGRESIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daijah and our team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 27, 2024

Jason was very helpful working with me to get my vehicle serviced and back to me. More

by rbryan2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Werner
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Sep 28, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Jason had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 27, 2024

Jason provided very friendly service. He kept me updated on the work being done. The car was ready well before I anticipated and they provided a ride. Overall exception work. More

by SHARISACTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 28, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if Jason or our team can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 27, 2024

The dealership is always clean and the people are friendly. Matt in service is great. He goes above and beyond. More

by jwhitehouse2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Matt and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 27, 2024

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Felts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Gaynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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