Niello Volkswagen - Service Center

Super friendly and knowledgeable - he helped me a lot to better understand what my options were better understand what my options were More

Great and pleasant experience with every staff member there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! More

Everything worked out great. Everything was done in a timely manner. I was supplied a courtesy ride to from the dealer Everything was done in a timely manner. I was supplied a courtesy ride to from the dealer More

Matt Wirth was excellent! He was pleasant, respectful professional, knowledgeable, attentive and accommodating. He kept us informed throughout the entire process and delivered He was pleasant, respectful professional, knowledgeable, attentive and accommodating. He kept us informed throughout the entire process and delivered on everything that he had promised and then some. He went above and beyond anything that we have experienced at any other car service center. We came away completely satisfied with our experience and feeling like we had received maximum value for our money. This was the first time that we've had our car serviced at Niello VW and we were amazed at what a pleasant experience it was. We will definitely use Niello VW from now on for all of our cars' service needs because of Matt! The best customer service we have ever received by far! More

Yes Brent was great and explained everything to me that I needed to know about my car. needed to know about my car. More

Great customer service. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. More

Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he would follow up and we would be forgotten where I needed to follow up however he followed up. Excellent customer service! More

Always very helpful and friendly and give a thorough explanation of all issues found during inspection. explanation of all issues found during inspection. More

We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More

Brent was great. Kept me updated and went over all my options. Great dealership and people. Kept me updated and went over all my options. Great dealership and people. More