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Niello Volkswagen - Service Center
Sacramento, CA
818 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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818 Reviews of Niello Volkswagen - Service Center
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April 01, 2025
I was greeted at the door and my appointment was Quick, Matt was friendly, helpful and knowledgeable. Matt was friendly, helpful and knowledgeable. More
by VBRYN
Verified Customer
April 01, 2025
Service help was outstanding, very informative and helpful. Speedy process and I was kept in the loop the entire way. helpful. Speedy process and I was kept in the loop the entire way. More
by sailorrumbaugh
Employees Worked With
March 29, 2025
I recently brought my car to Niello Volkswagen for service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warran service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warranty and that I would need to return once it arrived. However, when I came back, I learned that the part had never been ordered. To make matters worse, he then performed the repair on the spot—something he had previously said couldn’t be done. This lack of communication and transparency led to unnecessary delays and inconvenience, as I had already spent four hours at the dealership during my initial visit. I understand that things happen, but honesty and clear communication are key to a positive customer experience. I hope the dealership can work on improving these aspects to ensure smoother service for future customers. More
by MLATIFPOUR
Employees Worked With
March 28, 2025
Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More
by TomJA
March 28, 2025
Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. like Uber, waiting area refreshments, car was. More
by donaldmar38
March 27, 2025
In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More
by gregory_tommy20
Employees Worked With
March 21, 2025
I had to bring in the car on an emergency basis, the work was performed right away without delay to get the car working again. When I picked up the car, it was washed and cleaned. was performed right away without delay to get the car working again. When I picked up the car, it was washed and cleaned. More
by gbauer001
Employees Worked With
Jason Wanner
March 21, 2025
Ron was super professional and helpful. He explained the issues and how they would be fixed well. He arranged Lyft for me to and from work, which was convenient. The dealership also charged He explained the issues and how they would be fixed well. He arranged Lyft for me to and from work, which was convenient. The dealership also charged and washed my car. More
by NURIDDINIKROMOV
Employees Worked With
