Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
869 Reviews
Today: 7:30 AM - 5:00 PM Closed Now
View All Hours

869 Reviews of Niello Volkswagen - Service Center

Sort by
May 28, 2025

Brent was very helpful and assisted me to set up CarPlay which hopefully will solve the problem I was having with my Tiguan randomly unpairing from my iPhone. More

by GMILLER372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 25, 2025

We have never had an issue or have been disappointed with Niello Volkswagen people. We just wish you also sold RV's. LOL We love the video provided during the inspection, great addition! More

by teresasieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 25, 2025

Tevin was absolutely amazing! Service was top notch, he explained everything and answered all of my questions all while being honest. More

by R.JESSICA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tevin Saelee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

More
May 23, 2025

I've had an outstanding experience at the Arden location. The team is truly amazing—always helpful and consistently going above and beyond to take care of their guests. This is my second Volkswagen, and I co More

by REHNAZALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
May 23, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2025

Niello is a superior dealer. Purchased my Volkswagen from Niello who provides Great service plus Outstanding staff customer service. Water Coffee plus Snacks and tv in the waiti More

by dp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smull is excellent
May 23, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 23, 2025

Very service oriented. Grateful for the flexibility and communication. Keep up the great work. Thank you More

by TKRAIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

More
May 23, 2025

Totally professional staff. Was greeted rigt away. Was there for an oil change and possible warranty issue. Both items were addressed and taken care of in a timely manner. Great More

by ADDRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
May 23, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

More
May 23, 2025

Had a great experience getting my car serviced. Everyone was super friendly and professional, kept me updated, and got everything done quickly. My car is running great—definitely appreciate their s More

by JenniferG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Tomlinson
May 23, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

More
May 21, 2025

Ez process from start to finish no hassle plus recommendations for future needs good customer service More

by HS_HAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 18, 2025

Would definitely take my car there again. Very Polite and respectful. Car was cleaned when I got it back. Thank you. More

by RACHARLEY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...