Niello Volkswagen

They did the right thing. Syd Bailey, the sales manager, went out of his way to make our experience a good one. He proved that he knows the importance of good relationships an Syd Bailey, the sales manager, went out of his way to make our experience a good one. He proved that he knows the importance of good relationships and ethical business practices. More

THE BEST NEW CAR PURCHASE we have ever experienced (17th car). The "team" of sales people didn't rush us into anything. They really listened to our story - why we were needing a new car, what we wanted in car). The "team" of sales people didn't rush us into anything. They really listened to our story - why we were needing a new car, what we wanted in a car, our financial situation. Even the way they passed us up the ladder to the next sales person. Felt they really did want to make a sale, of course because that's their job. But they wanted to make the sale with us, genuinely caring about us. May have been our lucky day but I don't think so. This was our 7th purchase at Niello. And their service dept. backs them up. Don't ever feel deserted after the sale. Go to Niello even if you've never considered a VW. Buying from them is great. More

Niello Volkswagen deceitful and unprofessional business practices... I want to express my total outrage and disappointment in Niello Volkswagen "sign and drive" event tactics. After having spent long ho practices... I want to express my total outrage and disappointment in Niello Volkswagen "sign and drive" event tactics. After having spent long hours on Friday (November 1st) with Shawn Pollard and Kevin Bell, working the "four squared" sheet back and forth, including the participation of Syd Bailey as sales manager, we finally agreed on the lease terms as follows: $500 down and $350 monthly payments for 42 months for a 2014 Jetta SEL 1.8. Since the vehicle was not available in the color I wanted, we agreed on closing the deal on the following day when they would have the vehicle ready. On Saturday morning, I've received a phone call from Mr. Kevin Bell to confirm our appointment, but I told him that due to family commitments, it had to be postponed until Sunday. I was even reassured by Mr. Shawn Pollard that the deal was on when I called him to confirm. On Sunday morning Mr. Kevin Bell called me again to remind me of our appointment. After hiring a nanny and driving over 30 miles to the dealer, my wife and I had our first disappointment when Mr. Bell told us that the vehicle we were supposed to have was sold. He insisted in walking us around the lot to show us some other vehicles which we were not interested in. So, when I vehemently complained about the fact that we should have been informed about the fact before wasting the time and the hassle of the whole ordeal, he just proudly replayed: "we sold nine cars yesterday including the car you wanted". At this point I was obviously upset, especially due to the fact that they had totally ignored our verbal agreement and instead were trying to persuade us to come to the dealer to find another vehicle we were not looking for. So, I demanded to talk to Mr.Pollard, but since Mr. Pollard was off on that day, Mr. Bailey (Sales Manager) came out, and when I confronted him about the whole situation, he just cynically replied: "well, if you are not happy here just go somewhere else"... Of course, after such a lack of empathy and unprofessional behavior my initial frustration turned into anger. Obviously these people couldn't care less about our frustrating situation. Finally, a nice guy, Mr. Ray Chacon, approached us in a very sympathetically manner and respectfully apologized about the whole incident. After being calmed down by his good intentions, my wife and I decided to give him a chance (He even offered to have the vehicle delivered to our house, plus three full tanks of gas). At the end, it only proved to be another disappointment when he came to us with a copy of the "four-square" sheet I had worked with Mr. Pollard, and saying that the deal was based on different "numbers". In other words, they just have bluntly disregarded our initial verbal deal by wanting to increase our monthly payments. Late than never we came to realize that the whole deal was a charade, and that we were just fooled around by unscrupulous sales people, which by the way, seems to be the standard among auto dealers. I just hope Volkswagen of America will listen to customer's complaints. I've been a VW fan since I first drove a GTI back in the early 80s. Unfortunately, I came to realize years later that they care about their cars more than their drivers.. More

Everyone, from when I first contacted the dealership until I drove away with my car (and even after that), was incredibly helpful, friendly, honest, and courteous; I couldn't have asked for a better tra until I drove away with my car (and even after that), was incredibly helpful, friendly, honest, and courteous; I couldn't have asked for a better transaction. I came from Oregon via Amtrak; I was picked-up there, driven to a separate appointment I had to do first, then to the dealership for my car. Also, with no additional cost to me, they arranged for 2 drivers to drive me out of state, so I could take delivery of the car outside California (as I live full time in Oregon), and wouldn't have to pay California sales tax. After the sale, they arranged for me to get an extra key (that I didn't even ask for) and are paying to have it programmed. Also, they are going above and beyond in helping me get all I need to get the car registered in Oregon. A very pleasant and positive experience from beginning to end! More

Alonzo provided us with excellent customer service while finding us the best deal for our budget. Very thankful to Alonzo, he was very accommodating and great personality, perfect. finding us the best deal for our budget. Very thankful to Alonzo, he was very accommodating and great personality, perfect. More

I went to Niello to look at a VW Beetle that my daughter and I saw on Internet. I admit I was not into actually buying unless it was a good price. The car was listed for $14888. With 60K miles on it. and I saw on Internet. I admit I was not into actually buying unless it was a good price. The car was listed for $14888. With 60K miles on it. Here's what I got. I offered $10700. They said they could not do that (I knew that)but it was a good starting point..Darcee came back/no go....Darcee then said, well howabout half way at $12500....I said what about 11700. She came back saying that they would only go $100 dollars off the asking price!!!!!!That was it!! And she THANKED ME FOR COMING IN!!! REALLY She scooted me out, and when I was getting ready to leave, they drove the car right in front of us, and reparked it out front. How rude! I called this morning and talked to Keith, the Manager there. He told me he was the one negociating the price. he said it should have been $400 off the asking price. Again, really??? Why am I writing this. To let people know there is no deal here to be had. This place will not give you a deal. If you look right now at beetles, if it has less than or about 35k miles on it, it lists for $14999 to 15999. Beetles with more miles of 50 - 60k miles are listing for $13888 or less. More

I was satisfied with the service, they were quick and efficient. The sales person was helpful and knowledgeable about the products. Thought maybe we payed a bit much on a used vehicle. efficient. The sales person was helpful and knowledgeable about the products. Thought maybe we payed a bit much on a used vehicle. More

I bought my 2009 Jetta from Zach 2 weekends ago. He did a great job of going over the car with me and was willing to let me test drive a few different Jetta's before I decided on the one that I wanted. He we great job of going over the car with me and was willing to let me test drive a few different Jetta's before I decided on the one that I wanted. He went over the numbers with me and made sure I fully understood what I was paying and how all the fees broke down. The only reason I gave Niello a 4 on price was because his price was a tiny bit higher then another quote that I had recieved. However, I suppose I could be at fault since I didn't tell him about the quote. I'm sure he would have matched it. Anyway, I will pay a little bit more for a salesperson that is willing to go the extra mile for a customer. More