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Niello Volkswagen
Sacramento, CA
658 Reviews
Welcome to Niello Volkswagen
Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 658 reviews
June 15, 2023
I recently had the unfortunate experience of dealing with Niello Volkswagen and specifically Alexander Hurlimann, the Business Manager. I am extremely disappointed with the way they handled my situation rega Niello Volkswagen and specifically Alexander Hurlimann, the Business Manager. I am extremely disappointed with the way they handled my situation regarding the cancellation of my car warranty, which has been totaled since January 2023. This review aims to shed light on the difficulties and frustrations I encountered throughout this ordeal. From the outset, I found Alexander Hurlimann to be unhelpful and unresponsive. Despite providing clear evidence of my totaled car and the need to cancel the warranty, he seemed disinterested in resolving the issue. Instead of offering assistance, he gave me a hard time and made the cancellation process unnecessarily complicated. Not only did Alexander Hurlimann lack empathy, but he also failed to provide any reasonable explanation for the delays and difficulties I faced. It is deeply concerning that a business manager would exhibit such unprofessional behavior and a lack of customer care. My attempts to communicate with him were met with indifference and excuses, leaving me feeling neglected and disrespected as a customer. Moreover, Niello Volkswagen, as a whole, has displayed a lack of commitment to customer satisfaction. Despite numerous attempts to escalate the matter and seek assistance from other employees or management, I received no meaningful response. This level of apathy towards a customer's legitimate concerns is truly disheartening. I cannot stress enough how dissatisfied I am with Niello Volkswagen and their handling of my car warranty cancellation. As a customer, I expected better treatment and a more efficient resolution. Unfortunately, my experience with Alexander Hurlimann and the overall lack of support from the dealership has left me with a bitter taste. Based on this terrible encounter, I strongly caution others against doing business with Niello Volkswagen. Their apparent disregard for customer service and unwillingness to address legitimate concerns make them an unreliable and untrustworthy dealership. Save yourself the frustration and disappointment by exploring other options. I sincerely hope that Niello Volkswagen takes this feedback seriously and makes significant improvements to ensure that other customers do not have to endure the same ordeal. More
by Abdullah Alfatly
Employees Worked With
Alexander Hurlimann
Helpful June 15, 2023
Thank s a lot for such great and positive experience ! Logan and Alex were awesome , profecional, knowledgeable, friendly, polite. Appreciate your support and most of all your honest and outstanding serv Logan and Alex were awesome , profecional, knowledgeable, friendly, polite. Appreciate your support and most of all your honest and outstanding service. Definitely we'll recommend Niello VW to everyone who is looking for trustful Dealership. More
by MARINA_VHD
Verified CustomerEmployees Worked With
Logan and Alex, Eddie Thomas
June 13, 2023
Vincent and Jose were such great help. The entire Niello team was honest, supportive and trustworthy. I definitely recommend them for your VW needs, it was a pressure free and informative The entire Niello team was honest, supportive and trustworthy. I definitely recommend them for your VW needs, it was a pressure free and informative environment! More
by Maria T.
Employees Worked With
Jose S., Vincent, Alexander
June 12, 2023
This is a very nice perfect clean dealer ship I recommend it to anyone and they do a great job and the dude who worked there Logan and Alex are the next hope them the best in life. They are really friendly a it to anyone and they do a great job and the dude who worked there Logan and Alex are the next hope them the best in life. They are really friendly and nice I used to go to different dealers they were not that good dirty but this dealer was the best and nice workers. More
by Abdul Ahmad khaleqzada
Employees Worked With
Alex,logan, Eddie Thomas
June 12, 2023
We had a super experience placing an order for an ID. 4 with Jose and working with him over the past few months to purchase the vehicle. The experience was easy and pleasant. 4 with Jose and working with him over the past few months to purchase the vehicle. The experience was easy and pleasant. More
by BRITTANYHAYDON
Employees Worked With
Jose Soriano
June 11, 2023
Mike has fantastic! !! Love my 2023 ID.4 and all of the features. I’m a repeat customer and will continue coming to Niello. !! Love my 2023 ID.4 and all of the features. I’m a repeat customer and will continue coming to Niello. More
by CRJRVP
Employees Worked With
Michael Harvard ( I didn’t work with an Eddie) 5 stars for Mike , Eddie Thomas
June 11, 2023
AMAZING SERVICE AS USUAL. VERY COMMUNICATIVE WITH UPDATES AND COMPLETION TIMES. ALWAYS CALLS BACK WHEN A MESSAGE IS LEFT :) THANK YOU! VERY COMMUNICATIVE WITH UPDATES AND COMPLETION TIMES. ALWAYS CALLS BACK WHEN A MESSAGE IS LEFT :) THANK YOU! More
by teresasaetern
Employees Worked With
ROGER
