Niello Volkswagen

Service help was outstanding, very informative and helpful. Speedy process and I was kept in the loop the entire way. helpful. Speedy process and I was kept in the loop the entire way. More

Staff was awesome very polite and helpful they explained all the paperwork with details Steve was very helpful he explained all the features of the car so well it was awesome all the paperwork with details Steve was very helpful he explained all the features of the car so well it was awesome More

I was greeted at the door and my appointment was Quick, Matt was friendly, helpful and knowledgeable. Matt was friendly, helpful and knowledgeable. More

I recently brought my car to Niello Volkswagen for service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warran service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warranty and that I would need to return once it arrived. However, when I came back, I learned that the part had never been ordered. To make matters worse, he then performed the repair on the spot—something he had previously said couldn’t be done. This lack of communication and transparency led to unnecessary delays and inconvenience, as I had already spent four hours at the dealership during my initial visit. I understand that things happen, but honesty and clear communication are key to a positive customer experience. I hope the dealership can work on improving these aspects to ensure smoother service for future customers. More

You guys rock. I will never go back to Vacaville VW again was treated like the way I treat people I will never go back to Vacaville VW again was treated like the way I treat people More

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. like Uber, waiting area refreshments, car was. More

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

Nathan and Carlos made my car-buying process a breeze! !! To be candid, I held preconceived notions when I walked into the dealership, and therefore, I was prepared to stand my ground if a salesperson tri !! To be candid, I held preconceived notions when I walked into the dealership, and therefore, I was prepared to stand my ground if a salesperson tried to talk me into getting something I didn't want. I also assumed this process would be arduous and tedious, but I couldn’t have been more wrong. I was relieved to have Nathan and Carlos be flexible and honest regarding the numbers. They gave me the facts and figures, no xx, and I felt ZERO pressure. This was a huge relief and made all the difference in my experience. Lastly, I wanted to give a special thank you to Nathan. Nathan is young and recently started his career at VW as a salesman. He is articulate, caring, intelligent, and knowledgeable. Niello VW is very fortunate to have Nathan on its team; finding talented employees like him is few and far between. I hope that Niello recognizes Nathan's talent and that he is a valued member of their team. I highly recommend Niello to anyone purchasing a new or used vehicle. The team here goes above and beyond for their customers. Thanks again, Nathan and Carlos. I LOVE MY NEW CAR!!! More

2nd time I purchase a vehicle at VW Niello Arden. Great experience both times. Very reasonable. Great experience both times. Very reasonable. More

In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More