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Niello Volkswagen

Sacramento, CA

4.8
1,221 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,221 reviews

November 01, 2024

I have trusted Niello to keep my Volkswagens in good repair for more than 20 years. More

by FRBAXTERGUIGLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 01, 2024

From the moment I came to your location Nathan was incredibly helpful and kind. He made the process easier than I could have imagine and made me feel comfortable throughout the process. He genuine car More

by CAPOLANCO73
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan, Sales Rep
Nov 03, 2024 -

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

October 30, 2024

I had a great experience with the service I received and the staff was very attentive and helpful More

by BRENDANJIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Niello Volkswagen responded

Hi Brendan: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 30, 2024

Service was good; only suggestion is not to upsell service (tires) - tires were fine and repaired. More

by rockusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 29, 2024

The staff is very friendly and helpful. My service writer was Jason and I will continue to bring my car back in for service. More

by emilyn.smith14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 29, 2024 -

Niello Volkswagen responded

Emily, We are very happy to hear Jason provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 29, 2024

The dealership is wonderful, this is my 3rd car from niello. Keep up the excellent service and I’ll be back. More

by LUCYGALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our team, Lucy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 29, 2024

Very good . friendly people vorking there. Only missing water for customers,.definitely caming back.i like Nielo. More

by MICKEY.NASIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Niello Volkswagen responded

Hi Mickey: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 26, 2024

We have been buying cars there since 2017. We get our service done there. Never had a breakdown except for a dead battery. They keep our cars working properly. The sales staff show the More

by SagNLeo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

October 26, 2024

I have had nothing but problems trying to schedule service appointment since I started leasing this vehicle. This past service appointment was especially difficult because I showed up a month or so ag More

by itssheena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 25, 2024

While there have been a few times where I've "had" to buy elsewhere, because of what was in inventory, Niello is the ONLY dealership that services my Volkswagens. As a result, I never have a problem, and my More

by bvorka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pleajur, my salesman on my last purchase; Alex, who handled the financing; Jason Wanner, who handled my last service appointment, Roger Bybee
Oct 25, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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