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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,221 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,221 reviews

November 08, 2024

Quick and easy to setup an appointment. The Service Advisor, Jason, was courteous and friendly. He clearly explained the inspection to me so that I was able to understand and make a decisio More

by Maxine D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Nov 11, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 08, 2024

They were very professional , quick and knowledgeable. Brent was helpful and very friendly I recommend him. More

by AKITAY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that Brent met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 08, 2024

We have purchased 4 cars now from Niello and we have been excited about each purchase. We were also very thankful the salesmen we have worked with. More

by RAQUELNORTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Hammond
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Nov 11, 2024 -

Niello Volkswagen responded

Thank you for your loyal business and this review. We're happy to hear our team was able to serve you and once again demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

November 07, 2024

Free lift to work and back was great and given a loaner to drive awesome. More

by donaldmar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for this feedback. We're happy to have provided you with a positive experience. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 07, 2024

I had a serious issue and did not have an appointment. .. Matthew squeezed me in and took expedient / great care of me... and my car. Could not have asked for more. More

by jlvbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 07, 2024

I was provided with quick, friendly, and professional service. Even though the office was extremely busy, they exceeded my expectations. More

by kmamasita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Our service consultant, Jason was very friendly and helpful regarding our headlamp repair request for our 2013 Touareg. The repairs were done promptly and we were updated on the progress. More

by wmbwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Jason, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

From my first contact with Niello Dealership and other communications with sales, financing, purchasing, service and parts, I have received nothing but outstanding service! More

by CTRQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordon/ Mark in vehicle acquisition. Spenser Spouty in sales
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Nov 07, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Jason was excellent, experience was completely seamless. Thank you to all that helped get it done. More

by jblack9
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 06, 2024

Although my appointment was forgotten about they still made my service happen with just one extra day. I was very pleased at Jacob's drive for perfection. Thank you Niello. More

by SASULLIVAN761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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