Niello Volkswagen

Pleajur answered the phone and was very pleasant. He was willing to go above and beyond to make sure that he answered my question accurately. He didn’t try to haggle us or make us feel like just a nu He was willing to go above and beyond to make sure that he answered my question accurately. He didn’t try to haggle us or make us feel like just a number. We actually felt like customers. He was great to work with! More

I felt that I was valued . And I was listened to. I was important. Valued And I was listened to. I was important. Valued More

Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More

Good communication app at day of service, nice service, efficient, Noel was helpful and gave good information. efficient, Noel was helpful and gave good information. More

Easy process. Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! More

It was my day off, service was very good! !!!! Lift to & from, I can’t complain, my car was in service maybe 2 hours at most. 👍🏽 !!!! Lift to & from, I can’t complain, my car was in service maybe 2 hours at most. 👍🏽 More

Spencer was extremely helpful and went the extra mile for us. The lease process was painless from start to finish. us. The lease process was painless from start to finish. More

Great service. The staff is great. Noel was very friendly and gave me an estimate on how long the service would be and it was even faster. Definitely will be coming The staff is great. Noel was very friendly and gave me an estimate on how long the service would be and it was even faster. Definitely will be coming back. More

Pleajure was very knowledgeable and helpful. He was easy to work with- not pushy at all and made us feel comfortable and calm. We appreciated his help. He was easy to work with- not pushy at all and made us feel comfortable and calm. We appreciated his help. More

The service at the Sacramento neillo Volkswagen was outstanding. I just wish there were more dealers available closer to Folsom outstanding. I just wish there were more dealers available closer to Folsom More