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Niello BMW MINI
Sacramento, CA
454 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 454 reviews
July 31, 2010
Walked through the showroom and "host" was too busy on computer to acknowledge me and the one salesman was with another customer. So I went to the parking lot, in/out of cars for 30 mins, still no help. computer to acknowledge me and the one salesman was with another customer. So I went to the parking lot, in/out of cars for 30 mins, still no help. So went back inside to grab brochures, "host" still playing on computer. I called the GM of the dealership who promptly called me back and was very nice and invited us back in. We went back to give them a second chance. While the GM was very nice, the head of the MINI sales was a bit of a slime. He met us when we went back, never apologized, took a phone call in the middle of our conversation, and then dropped a comment about our calling the GM. He obviously was not happy about that. He had his salesman help us out because as we began to ask questions it was very apparent he DIDN'T know about MINI's!!!!! Andrew, the salesman, who ended up helping us that day was very knowledgeable, personable, and was able to answer our questions. Unfortunately for them, Andrew's efforts aside, it was already too late. It just goes to show you, in a sales industry, one bad experience can spoil ever wanting to return. And we were ready to buy on the spot. We bought our MINI from another dealership nearby 2 days later. More
by smurphy
Employees Worked With
Mark
August 11, 2007
I went w/ my girlfriend to look at new 5 series sedans/wagons and X5s. her '02 325Ci is over 100k miles, plus she's getting a BIG dog (mastiff). Her 325Ci was purchased in Fresno b/c of the excelle sedans/wagons and X5s. her '02 325Ci is over 100k miles, plus she's getting a BIG dog (mastiff). Her 325Ci was purchased in Fresno b/c of the excellent cust service, especially compared to the condescending attitude she received from 3 Bay Area dealership's salesmen. We tried Niello to see if it was worth buying there for the shorter distance from home. Chris came out to help when we got to the lot, and was very pleasant but not helpful. My girlfriend's intention was to get information on the models to help her decision on which will be best for her dog, and based on the treatment from the staff she would decide whether to buy from Niello. Chris asked very early "where are you in the process" so it was obvious he wanted to know if she was buying right away. When we explained the situation, he was no longer interested in sticking around for questions, and politely gave his card, writing the bmw website address in case we had questions. Based on this, she will be going back to Fresno to buy her new 5 series, any future new car, and will continue recommending Fresno to family, friends, and coworkers. Niello lost a DEFINITE sale, and many more in the future. More
by ScottS
Employees Worked With
Chris
January 18, 2007
Absolutely first class care and attention from Wade when we bought our Mini in June of 2006. He always kept us up to date, and answered all of our questions. The other sales people were quite nice, and ea we bought our Mini in June of 2006. He always kept us up to date, and answered all of our questions. The other sales people were quite nice, and easy to talk to. The service department has been very attentive also, and we've been treated extremely well by them. More
by Gromit801
Employees Worked With
Wade
