Niello BMW MINI

This is strictly regarding the Service Dept. I am This is strictly regarding the Service Dept. I am completely satisfied with Niello BMW's Service Dept. Everytime I have dropped my car off for main This is strictly regarding the Service Dept. I am completely satisfied with Niello BMW's Service Dept. Everytime I have dropped my car off for maintenance service or repair, they have done a great job and helped the best they could. I have taken my Z4 twice for oil changes, once covered under BMW maintenance ($0 out of my pocket) once for $90 with coupon on their website. They do the usual inspection, top fluids (I think), fill tire pressure, and wash the car free. I also took it for some oil leaking once, headlamps not aligned, and brake rotor issues. All were fixed under warranty (certified pre-owned), sometimes free, sometimes $50 copay. Though their service is a bit slow (2hr+ oil changes), service once took 5 days to diagnose a problem, I don't mind as they provide a loaner if booked in advance, and I'd rather have the job done right than to have to keep coming back. I've been going to Chris for 2 years now and wish I could still go to him but I'm moving out of Sac. Hopefully I'll find another good BMW dealer like this. More

Walked through the showroom and "host" was too busy on computer to acknowledge me and the one salesman was with another customer. So I went to the parking lot, in/out of cars for 30 mins, still no help. computer to acknowledge me and the one salesman was with another customer. So I went to the parking lot, in/out of cars for 30 mins, still no help. So went back inside to grab brochures, "host" still playing on computer. I called the GM of the dealership who promptly called me back and was very nice and invited us back in. We went back to give them a second chance. While the GM was very nice, the head of the MINI sales was a bit of a slime. He met us when we went back, never apologized, took a phone call in the middle of our conversation, and then dropped a comment about our calling the GM. He obviously was not happy about that. He had his salesman help us out because as we began to ask questions it was very apparent he DIDN'T know about MINI's!!!!! Andrew, the salesman, who ended up helping us that day was very knowledgeable, personable, and was able to answer our questions. Unfortunately for them, Andrew's efforts aside, it was already too late. It just goes to show you, in a sales industry, one bad experience can spoil ever wanting to return. And we were ready to buy on the spot. We bought our MINI from another dealership nearby 2 days later. More

Took care of all my due bill and warranty problems and more. Great experience. more. Great experience. More

I went w/ my girlfriend to look at new 5 series sedans/wagons and X5s. her '02 325Ci is over 100k miles, plus she's getting a BIG dog (mastiff). Her 325Ci was purchased in Fresno b/c of the excelle sedans/wagons and X5s. her '02 325Ci is over 100k miles, plus she's getting a BIG dog (mastiff). Her 325Ci was purchased in Fresno b/c of the excellent cust service, especially compared to the condescending attitude she received from 3 Bay Area dealership's salesmen. We tried Niello to see if it was worth buying there for the shorter distance from home. Chris came out to help when we got to the lot, and was very pleasant but not helpful. My girlfriend's intention was to get information on the models to help her decision on which will be best for her dog, and based on the treatment from the staff she would decide whether to buy from Niello. Chris asked very early "where are you in the process" so it was obvious he wanted to know if she was buying right away. When we explained the situation, he was no longer interested in sticking around for questions, and politely gave his card, writing the bmw website address in case we had questions. Based on this, she will be going back to Fresno to buy her new 5 series, any future new car, and will continue recommending Fresno to family, friends, and coworkers. Niello lost a DEFINITE sale, and many more in the future. More

Absolutely first class care and attention from Wade when we bought our Mini in June of 2006. He always kept us up to date, and answered all of our questions. The other sales people were quite nice, and ea we bought our Mini in June of 2006. He always kept us up to date, and answered all of our questions. The other sales people were quite nice, and easy to talk to. The service department has been very attentive also, and we've been treated extremely well by them. More