Niello BMW MINI

From the beginning till the end, Tim Orr displayed impeccable customer service and helped me upgrade from a Mini Cooper to a Mini Countryman. Tim worked with me through the dreaded pricing phase and h impeccable customer service and helped me upgrade from a Mini Cooper to a Mini Countryman. Tim worked with me through the dreaded pricing phase and his genuine approach made the overall experience a positive one. I was already happy with my three year experience with Mini, but Tim secured my relationship with Mini for another three years and beyond. If you're thinking about stepping into a Mini for the first time or you're thinking about upgrading your existing Mini, I highly recommend that you work with Tim. He understands what a car purchasing experience should look and feel like. More

My husband and I came to this dealership to buy our first car. I had recently obtained a new job and decided now was the best time to lease a new car. The men that we worked with were extremely helpful and c car. I had recently obtained a new job and decided now was the best time to lease a new car. The men that we worked with were extremely helpful and considerate. They got us into the car we wanted for the price that we wanted to spend. Everything about this experience was positive and led us to our new car! More

I came here with my dad looking to find him a new car. He wanted a luxury SUV, and we had both heard good things about the X5. So, we went in spring when it wasnt very pleasant outside, which to me, would sh wanted a luxury SUV, and we had both heard good things about the X5. So, we went in spring when it wasnt very pleasant outside, which to me, would show some amount of being seriously ready to buy a car. We had some questions about one of the X5s, and after some time, no salesman had come out to greet us. This was strange, seeing that a few had seen us drive out and look at cars. So, after going in, one finally came up to us and reluctantly came outside with us. He was not helpful past opening a car for us. He didn't answer any questions, offer a test drive, and had the nerve to answer his cell and have a personal conversation about how his brother didn't come to dinner the night before! We were utterly surprised at his lack of caring. After waiting for him to finish his Personal conversation for a few minutes, we got fed up and left. Audi on auburn was more than happy to help us that day, and ended up getting the sale (a beautiful S-line Q7). I know the service manager personally, and can tell you he runs an amazing service department, so this review is for sales only. More

Creed was friendly, professional, patient and hospitable; knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, prov knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, provided an excellent orientation to the vehicle purchased and followup phone call after the sale. More

We purchased a Mini Countryman from Chris Padilla today. Hands down the most pleasant car buying experience we've had. Chris knows his Mini's and is very kind and friendly. We felt comfortable with Chris Hands down the most pleasant car buying experience we've had. Chris knows his Mini's and is very kind and friendly. We felt comfortable with Chris immediately and felt like we were being helped by a friend. Chris was able to get the exact car we wanted delivered and above all else on a Sunday. Wonderful customer service.....thanks Chris Padilla and Niello Mini! More

Just purchased a Mini Roadster from Chris Padilla at Niello Mini. Probably the most pain-free car purchase I've ever made - no pressure to buy, plenty of patience with our questions and he worked with Niello Mini. Probably the most pain-free car purchase I've ever made - no pressure to buy, plenty of patience with our questions and he worked with us to adjust the accessories. More

Go buy a car from Creed! I did end up spending more Go buy a car from Creed! I did end up spending more than I wanted on a car - but the buying experience was what you would want. Well, what I like a Go buy a car from Creed! I did end up spending more than I wanted on a car - but the buying experience was what you would want. Well, what I like anyway - easy, no pressure, no hassle and fair. I had asked for info on the mini GP and Creed responded immediately. The dealership did not have any available and I said "I wasn't interested sight unseen". No pressure or pestering from Creed - he asked if I would want to be contacted if one came in and i could test drive. When the cars came in, i was allowed to take it for a spin even though I wasn't sure about needing a new mini and there was no pressure to make any sort of decision that day or even that week. Creed let me ponder over it on my own time. When it came to negotiating the purchase, again no pressure, fair and reasonable offer, and also got some input and technical info from the resident racer (Hans - whose been my great service advisor for years). It was actually a fun time - both the test drive day and the purchase day. Thanks! More

We were very pleased with Mark’s professionalism and knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to s knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to see if he could get us the deal we asked for, just simply, we can do it. He did not use high pressure sales tactics nor bring in a sales manager to try and close a deal. These are very annoying tactics used by many other dealers. Mark was a pleasure to work, great sense of humor and made our car buying experience pleasant. When we did return to the dealership to purchase the Mini Cooper Mark gave us a very thorough walk through on the operation of the car and the various features. This is our second experience in purchasing a car from Niello and equally pleasant. We don't remember the finance manager’s name but he was also a pleasure to work with. He thoroughly explained the various warranty options and provided examples of the cost to repair justifying the option we chose. Though we had no intention of buying an extended warranty we did do so because of his knowledge and comforting tactics. Thank you. More

Great customer service...fast and friendly, I didn't have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! More

I had a great experience at Niello Mini. Chris Padella was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complet was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complete pleasure. Everything was communicated with me, from Sales to Service, they wanted to insure that I understood everything. It was overall an excellent experience. I would never have expected this whilst buying a car. More