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Niello BMW Elk Grove - Service Center
Elk Grove, CA
43 Reviews
43 Reviews of Niello BMW Elk Grove - Service Center
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Verified Customer
May 17, 2023
I would recommend Niello BMW Elk Grove. I went to Niello for a vehicle check. Monica was my service advisor and she provided me with quality customer service. The vehicle check was timely a I went to Niello for a vehicle check. Monica was my service advisor and she provided me with quality customer service. The vehicle check was timely as well. More
by Ericka
Employees Worked With
Monica Rivera
May 17, 2023
Brad was very knowledgeable and went over all scenarios. Saw me immediately even though I was 15 minutes late for appointment. Very satisfied with service and recommendations. The price they charged was Saw me immediately even though I was 15 minutes late for appointment. Very satisfied with service and recommendations. The price they charged was reasonable and fair. I will be using them in the future for all my service needs. More
by SHERANCALI
Employees Worked With
May 16, 2023
Very excellent customer service, great time management and always super friendly and takes care of every issue. Always awesome 👌 and always super friendly and takes care of every issue. Always awesome 👌 More
by happylaughs767
Employees Worked With
May 16, 2023
My ‘check engine’ light came on at 9:00am. I called Niello BMW Elk Grove at 9:30am and was able to drop off my car at 10:30am, and get a loaner car for the weekend. Excellent customer service I called Niello BMW Elk Grove at 9:30am and was able to drop off my car at 10:30am, and get a loaner car for the weekend. Excellent customer service by Trevor. Thank you! More
by SCOTTSANO
Employees Worked With
Trevor Kagehiro, and Julia
February 07, 2022
I leased an X1 not from Elk Grove but Roseville got a great deal! I however have my car serviced in Elk Grove. My car has 16,000 miles and is 3 years old. I was driving and my tire blows. It is 9:00 great deal! I however have my car serviced in Elk Grove. My car has 16,000 miles and is 3 years old. I was driving and my tire blows. It is 9:00 at night on a dark road and I pull into a gas station out on Bradshaw and Jackson highway. I look in the back and there is no spare. I look in the manual and it says for my protection there is no spare and I should contact the dealership. WHAT! Nobody has ever told me that I do not have a spare. We have it towed to BMW. My husband who never gets in conflict gets into a heated conversation over the tire. There response was if I had pushed a button then I could have talked to BMW. I am not aware of this button! I would have certainly pushed it. They said I hit something and I essentially got in an accident. Bob said it was common for a pothole in the road which I didn't feel to cause the tire to blow. $350 dollars later and a dirty old tire in the back of my cause plus a disposal fee it is fixed and we pick it up. They told us to take it to Perrelli to see about the warranty except I didn't buy it, BMW did, so I'm pretty sure they are not going to replace it based on my defective tire. I call the next day and Bob my service guy who is usually pretty nice tells me tough luck, it happens all the time, and that the problem is that I couldn't afford a new tire! I was speechless! Who treats their customer like this? This is my third BMW and I will never go back to ELk Grove BMW again. I may never buy another BMW again. Used to be awesome not so much anymore. I love my cars and I buy them not just for the car but the service they usually offer. If they weren't going to cover it fine I can live with that but a personal attack? I was offended! So unprofessional! More
by scottyjosh
Employees Worked With
Bob in the service department
July 16, 2019
Crooks & Thieves I took my wife’s BMW 740Li for future service that was NOT due until 7000 miles of future use. Niello BMW Elk Grove retuned my BMW with body damage , I took my wife’s BMW 740Li for future service that was NOT due until 7000 miles of future use. Niello BMW Elk Grove retuned my BMW with body damage , white paint on my black car, and interior damage. I paid Niello BMW Elk Grove over $5,500 More
by na23aslam
Employees Worked With
Service Manger Jeret Williams & service rep Bob
