Niello BMW Elk Grove

Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and the Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership. More

Friendly, cooperative and helpful to a fault. Not the type of individuals I expected in a sales team! Thank you! I appreciate all you did for me.today! Not the type of individuals I expected in a sales team! Thank you! I appreciate all you did for me.today! More

I am very upset. I purchased my BMW on March 10, 2024. My car has been in the shop for 3 out of the 4 1/2 weeks I’ve owned it. I feel very strongly they should make m I purchased my BMW on March 10, 2024. My car has been in the shop for 3 out of the 4 1/2 weeks I’ve owned it. I feel very strongly they should make my 1st payment that is due on April 20, 2024. I requested that from the sales manager that yesterday and he said that wasn’t going to happen. He said my car would be ready next week. I am supper upset. I’m honestly very pissed off. This is my 4th BMW and this is a first for me. Please don’t ask for a 10. It’s not going to happen. My apologies! More

CJ was amazing. He was helpful and sincere and provided great guidance during every step of our purchase. He was helpful and sincere and provided great guidance during every step of our purchase. More

CJ, Essex and Po were all AMAZING from start to finish! CJ listened, asked relevant questions and really got me a car that fit my needs! Hands down the BEST dealership experience I have EVER had! Way to go CJ listened, asked relevant questions and really got me a car that fit my needs! Hands down the BEST dealership experience I have EVER had! Way to go! I will be referring everyone I know and will come back when it’s time for me to upgrade! More

Everyone was really friendly and knowledgeable. I will definitely recommend CJ to my friends and family. Ally and Tim were great and really knowledgeable as well I will definitely recommend CJ to my friends and family. Ally and Tim were great and really knowledgeable as well More

Excellent service! Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to our needs and matched us with what he though More

Thank you Elk Grove bmw and the team for effort and time I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻 I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻 More

Elk Grove BMW went above and beyond to get me the x3 I wanted at a payment I was comfortable with. Recommend buying with them 100%! wanted at a payment I was comfortable with. Recommend buying with them 100%! More

Very helpful and takes care of their return customers and also when I was a new customer. Thank you! also when I was a new customer. Thank you! More