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Niello BMW Elk Grove

Elk Grove, CA

4.8
302 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 302 reviews

August 03, 2024

Nice and professional and very friendly and I would highly refer someone else especially to CI More

by Rams_fan16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Niello BMW Elk Grove responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

August 03, 2024

This is my second purchase from Niello BMW Elk Grove and would buy again. Always friendly and helpful, take good care to make sure customer is happy. More

by eavesfancave
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 30, 2024

I recently had an outstanding experience at Niello BMW in Elk Grove, CA. From the moment I walked in, I was greeted warmly and felt taken care of throughout my visit. Special shout-out to our salesman, M More

by Arbin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MOH MOSSA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Niello BMW Elk Grove responded

Arbin, Thank you so much for your wonderful review! We are thrilled that Moh had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 28, 2024

Cj was a big help and a cool guy to make a deal with and made everything easy More

by richiegee1989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Niello BMW Elk Grove responded

Thank you so much, Richie, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with CJ! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 28, 2024

Cj and their entire has been awesome from start to finish. We were never rushed with our search of a vehicle that suits our needs. Highly recommend CJ Phan and will surely return if we need another ve More

by Drarch04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Niello BMW Elk Grove responded

Thank you for the kind words for CJ and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 26, 2024

CJ greeted us as we got there, he was really professional, outgoing, helpful, and answered all of our questions, CJ is the best in what he does there is no debate, me and my wife felt no pressur More

by Kay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pov, San
Jul 28, 2024 -

Niello BMW Elk Grove responded

We are very happy to hear that CJ and Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 26, 2024

Elisa Is GREAT! She is prompt, professional, and always willing to answer questions. She made sure she always checked in on me to see how the car was running for me. More

by mishapoo10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ELISA GALA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Niello BMW Elk Grove responded

Thank you for your kind words for Elisa and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 24, 2024

Me and my wife appreciate CJ making it easy for us to choose our next car. He was very attentive and knowledgeable making our purchasing experience so smooth. Thank you! More

by melissa.santos1211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Niello BMW Elk Grove responded

It's great to hear that CJ was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 23, 2024

They hit me with Surprise fee’s after the deal was done a month after . More

by CHRISADKINS6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed Alnasir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Choonhaurai
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Niello BMW Elk Grove responded

Mr. Adkins, we apologize for any inconvenience we may have caused you. Would you be so kind as to elaborate on what fees you suggested we added after the deal, Unless you are talking about the pay off quote which was incorrect. Please feel free to call or email me. DAVID SOTOMAYOR Business Development Mgr. 916 971 2131 david.sotomayor@niello.com

July 22, 2024

Promised didn't get done kept the car over a week I'm very disappointed not going to recommend anybody full of dog hair in the car More

by MOISMAIL209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 23, 2024 -

Niello BMW Elk Grove responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. David Sotomayor Business Development Manager david.sotomayor@niello.com 916 971 2131

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