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Niello BMW Elk Grove
Elk Grove, CA
302 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 302 reviews
February 24, 2013
My first dealing with Niello BMW was an oil change when they first opened. Wow, they told me I needed all this other stuff done to my car which would be about 2700.00. I took it to my regular mechanic and they first opened. Wow, they told me I needed all this other stuff done to my car which would be about 2700.00. I took it to my regular mechanic and not ONE thing they told me to fix needed to be fixed. Strike one. Upon another visit, they gave me the wrong part and then fought with me too get my money back. Strike two. Recently, I tried to contact their parts department where I was told they were busy. They got my name and number. I called for two days and NO ONE ever returned my call. I drove there to get a part and then no one would help show me how to put the part on my car when I asked. Lloyd the parts guy said. Oh, they said you can basically do it yourself, just the hardest part is taking the part off... I asked if I could make an appointment and they basically told me the owner would have to put the part on. OH MY GOODNESS really? That's customer service?Strike three. You're out. I was considering buying a car there next month ONLY because it was close to the house, but I wont ever step foot in this dealership again. Our whole family and relatives have BMWs and they will not be getting any of our business ever. You lost three sales that I know of Niello. Good job. There are way too many cars out there and too many other BMW dealerships to be treated this way. More
by grapehopper
Employees Worked With
lloyd
July 26, 2012
bought a 2010 x5 in this dealer..sold me all kinds of crap and of course i bought it..engine light came on at 2nd week of owning this car, took car out for the shield and found out many nicks on the car crap and of course i bought it..engine light came on at 2nd week of owning this car, took car out for the shield and found out many nicks on the car and the only thing they said was"well it is a used car, if you buy a new car, it won't have those" they act like i only paid $2 dollars for the car..they also took the car for several days and yes..they gave me a chevy to drive..attempted to send me home with a missing rear view mirror cap yesterday and that just blew me off..the sales pitch for this dealership is good but service sucks..i won't and will never buy here again.. More
by l_b
Employees Worked With
chris, Bob
