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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
302 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 302 reviews

July 03, 2023

Darren was great! The dealer is good/great. They would do a better job at detailing the car before putting up the car for sale. A car wash and a quick interior vacuum More

by MSKK2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozvaldo Cortez
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Jul 20, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to leave us a review! We appreciate your feedback as it helps us identify areas we can improve. I apologize that your vehicle wasn't detailed further before you drove it home. If you'd like to discuss further, I can be reached at at 916-687-9000. Thank you, Paul Suchanek, General Manager

July 01, 2023

Trevor my service writer goes beyond the call of duty. He’s always there for me and for that reason I will continue to purchase BMW’s from Elk Grove. More

by rosecandiflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor ????🌟🌟🌟 service writer
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Jul 07, 2023 -

Niello BMW Elk Grove responded

Isn't Trevor wonderful? We're thrilled to know that he always goes above and beyond for you and will make sure he sees your kind words.

Jul 07, 2023 -

rosecandiflowers responded

Yes he is wonderful!! Thank you

June 29, 2023

Competent, professional staff on the sales floor and at the service desk at every encounter. Fourth BMW from Niello with Amir guiding the way. Couldn't ask for better service! And great cars to boot! More

by INODOC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amir Mohabbat
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Jul 07, 2023 -

Niello BMW Elk Grove responded

Congratulations on your latest BMW purchase! We're glad to know that Amir and the rest of our sales team made the process such a positive one. Happy driving!

June 29, 2023

Very good service, good communication, well documented diagnostics, repairs done on time, and did not experience delays. More

by KAHTANAWNI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 07, 2023 -

Niello BMW Elk Grove responded

Thank you for trusting our Elk Grove team with your recent service! It's great to hear that everything was well-documented and completed on time. We appreciate your review!

June 29, 2023

Quick and easy. Everyone involved in the lease of this car was professional and knowledgeable. Thank you. More

by CTHOM10000
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello BMW Elk Grove responded

We're glad to know that our team made the leasing process so quick and easy! Thank you for taking the time to leave us a review.

June 27, 2023

Ed was great to work with! I've never been disappointed with this car dealership. More

by SHERRYLEONARD
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello BMW Elk Grove responded

It's great to hear that you've never been disappointed with our dealership, Sherry! We will make sure to pass your compliments along to Ed and look forward to working with you in the future.

June 25, 2023

I have been a customer of Niello BMW Elk Grove since their opening. They have always provided excellent customer service from service representative experts Bob & Richard. I have purchased two(2) new ve More

by Ken
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department: Bob Caudle, Richard & Marcos
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Jun 28, 2023 -

Niello BMW Elk Grove responded

We cannot thank you enough for your continued trust and support, Ken! We are so glad to hear that you and your wife are absolutely loving your new vehicles so far. If any questions come up as you become accustomed to them, please do not hesitate to reach out. We will make sure to pass your special thanks along to Bob and Richard for their continued service!

June 25, 2023

I appreciate how the dealer service representatives always responded to my emails immediately. Shout out to Trevor and Bob! More

by MUOI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Trevor and Bob at the service department
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Jun 28, 2023 -

Niello BMW Elk Grove responded

It's great to know that you appreciate our team's consistent communication, Muoi. We will make sure to pass your special thanks along to Trevor and Bob!

June 24, 2023

Always great customer service, Bob does a good job explaining repairs and getting my car back on the road on a very timely basis More

by kerry.worgan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 28, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to call out Bob's great work, Kerry! We are truly lucky to have him on our team here in Elk Grove and it's great to know that he always provides you with efficient repairs and thorough explanations. We will make sure to let him know that you mentioned him!

June 24, 2023

While on a trip, we hit some debris in the road and needed a tire replaced. They were able to help and had us on our way very quickly. Very friendly team. More

by C.PAS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Niello BMW Elk Grove responded

So glad our team was able to step in and help you get your tire replaced quickly. We hope the rest of your journey went smoothly!

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