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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
302 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 302 reviews

September 28, 2023

Great vehicle at an excellent price. I look forward to recommending your dealership to my friends. More

by TONY.POLITO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello BMW Elk Grove responded

We're thrilled to hear that you're happy with your purchase, Tony! We appreciate your recommendation and our our team is here for you if any questions come up along the way.

September 24, 2023

Niello BMW is the best place to buy and have your BMW serviced. The people there are what makes it great. Ed in sales, Bob, Monica, and Jaret in service, Vanessa, Mark, and Noah in parts treat you with c More

by KHOFFECKER
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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Sep 27, 2023 -

Niello BMW Elk Grove responded

This is what we love to hear! Everyone that you mentioned in your review is truly an all-star on our team here in Elk Grove. Thank you for taking the time to share your experience with us!

September 23, 2023

My rep. Really took the time to listen to my concerns and addressed everything I needed More

by CHANCHAN1098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos service.
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Sep 27, 2023 -

Niello BMW Elk Grove responded

So glad that Marcos was able to listen to your concerns and ensure that everything was addressed. We will make sure he sees your review. Thank you!

September 13, 2023

Brandon was an awesome guy, and very surprised how honest and truthful he was during the entire transaction. Yes, he was new but his honesty and help exceeded my expectation, and I will send a friend and fam More

by REZAGUIBACHIR380
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brandon Le
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Sep 27, 2023 -

Niello BMW Elk Grove responded

Thanks for your positive review! I'm glad you had such a great experience working with Brandon, and I'll let him know how much you appreciated his honesty and transparency. That said, I noticed that we didn't meet your five-star expectations on trade-in experience and purchase time. Please reach out if you'd like to provide more feedback so that we can provide an even better experience next time. Paul Suchanek General Manager 916-687-9000

September 10, 2023

5th time trying to submit review through this website. Nothing against EG BMW. They are great and first time BMW owner and will return. More

by Robbie123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello BMW Elk Grove responded

Robbie, We're sorry that you struggled to submit your review via DealerRater, but we do appreciate that you still took the time to do it. We hope you are absolutely loving your BMW so far, please do not hesitate to reach out to us if there is anything we can lend a hand with in the future!

September 09, 2023

Good online buying experience. The NielloGo team went above and beyond to answer all my questions and make sure the vehicle was a great fit for me. More

by CASEY.PERSSON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristen Long, Dennis Gingrich
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Sep 13, 2023 -

Niello BMW Elk Grove responded

We're so glad you had a positive experience using NielloGo, Casey! We're thrilled to know that Kristen and Dennis went above and beyond to find you a vehicle that was a great fit. Happy driving!

September 08, 2023

Niello Elk Grove has always had a "Customer First" way of doing business. From sales to service they are the best. More

by JOHN SHOOK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello BMW Elk Grove responded

John, We're thrilled to know that you recognize our customer-first mentality here at Niello BMW Elk Grove! Your kind words and acknowledgement are so appreciated. Please let us know if there is anything we can lend a hand with in the future!

September 06, 2023

Niello BMW in Elk Grove is wonderful! Bob Caudle and his team take great care of me and my little 430i. I cannot say enough about how wonderful they are at service and immediate needs. An More

by Donna Menser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Sep 13, 2023 -

Niello BMW Elk Grove responded

Donna, We're thrilled to hear that Bob and his team take such great care of you and your 430i! We are truly lucky to have Bob on our team here in Elk Grove and we're glad that he always gets your problems resolved. We will make sure he sees your review and look forward to working with you again in the future!

September 01, 2023

This dealership was a great experience we got the best help and the process was very quick and easy. Very happy and satisfied with our new car and the customer service was great! More

by stefanie mendoza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Niello BMW Elk Grove responded

Stefanie, We're thrilled to know that you're loving your new vehicle! It's great to hear that Jas and the rest of our team made the process such a quick and easy one. If there is anything we can lend a hand with in the future, please do not hesitate to reach out to us!

August 31, 2023

Mr. Q was awesome! He was very professional and knowledgeable. He and his team were very welcoming, friendly, and helpful.Great customer service! I love my BMW! Thank you! More

by isabelbeltran50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian, Q Gregory
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Sep 07, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to acknowledge Q's great work, Isabel! We are truly lucky to have him on our team here in Elk Grove and it's great to hear that he and his team have always provided you with such great customer service. We will make sure they see your review!

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