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Niello BMW Elk Grove
Elk Grove, CA
221 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 221 reviews
May 17, 2023
Friendly. Attentive to our wants in a car. Extremely knowledgeable about the car and all the features. Attentive to our wants in a car. Extremely knowledgeable about the car and all the features. More
by LEAHDIAZ
Verified Customer
Helpful May 16, 2023
My ‘check engine’ light came on at 9:00am. I called Niello BMW Elk Grove at 9:30am and was able to drop off my car at 10:30am, and get a loaner car for the weekend. Excellent customer service I called Niello BMW Elk Grove at 9:30am and was able to drop off my car at 10:30am, and get a loaner car for the weekend. Excellent customer service by Trevor. Thank you! More
by SCOTTSANO
Employees Worked With
Trevor Kagehiro, and Julia
May 16, 2023
Q was amazing. This was the easiest car purchases EVER! I would highly recommend this dealer. This was the easiest car purchases EVER! I would highly recommend this dealer. More
by EVERETTFISHER21
May 16, 2023
Very excellent customer service, great time management and always super friendly and takes care of every issue. Always awesome 👌 and always super friendly and takes care of every issue. Always awesome 👌 More
by happylaughs767
Employees Worked With
May 15, 2023
The sales and buying process were super easy, the salesman, Quentonn, was available at our agreed upon appointment time, he was super knowledgeable about the vehicle and very helpful in demonstrating salesman, Quentonn, was available at our agreed upon appointment time, he was super knowledgeable about the vehicle and very helpful in demonstrating all of the features and what not. The paperwork piece was easy. I think I was in and out in less than 1.5 hours. There was a minor hiccup with one of the vehicle keys, but the dealer quickly made the situation right, as all great customer service forward organizations do :-) More
by JPEDDE
May 15, 2023
Normally I put visits to a car dealerships and dentists in the same category. My recent experience with Jas Hira has changed that! I found a vehicle online, out of state and contacted the dealership. Ov in the same category. My recent experience with Jas Hira has changed that! I found a vehicle online, out of state and contacted the dealership. Over the course of 2 days Jas made me feel confident in the car and the dealership! Without any pressure at all, his service and communication were world class. I was 100% confident flying to California in the morning and driving home later that afternoon in a car we love. Thank you Jas and hats off to a paradigm changing experience!! More
by JOHNANDKIMCARDWELL
Employees Worked With
Jas Hira
May 14, 2023
Everything went really smooth and the salesman was great. I liked the over all experience I liked the over all experience More
by THETOPALAS
May 14, 2023
Best car buying experience by far! ! Everyone involved were professional, friendly and courteous. Much thanks to Darren, Tim and Ozzie. ! Everyone involved were professional, friendly and courteous. Much thanks to Darren, Tim and Ozzie. More
by TOOTRN911
Employees Worked With
Darren, Tim, Ozzie
December 09, 2022
I have purchased 2 Vehicles from this dealership , I was a little hesitant on going into the dealership because of the high end dealership. Each time I am gone and I will greeted and felt very comfortable. a little hesitant on going into the dealership because of the high end dealership. Each time I am gone and I will greeted and felt very comfortable. No one judged me cause I’m a younger man. They helped me each time and I HIGHLY RECOMMEND ED in sales awesome guys we bought both cars from him. Essex the sales manager was extremely professional and very understanding and willing to help. I’m very happy dealing with this dealership. Thank you guys again for everything. Great sales and management. More
by Gerald. S
Employees Worked With
Ed and Essex
February 07, 2022
I leased an X1 not from Elk Grove but Roseville got a great deal! I however have my car serviced in Elk Grove. My car has 16,000 miles and is 3 years old. I was driving and my tire blows. It is 9:00 great deal! I however have my car serviced in Elk Grove. My car has 16,000 miles and is 3 years old. I was driving and my tire blows. It is 9:00 at night on a dark road and I pull into a gas station out on Bradshaw and Jackson highway. I look in the back and there is no spare. I look in the manual and it says for my protection there is no spare and I should contact the dealership. WHAT! Nobody has ever told me that I do not have a spare. We have it towed to BMW. My husband who never gets in conflict gets into a heated conversation over the tire. There response was if I had pushed a button then I could have talked to BMW. I am not aware of this button! I would have certainly pushed it. They said I hit something and I essentially got in an accident. Bob said it was common for a pothole in the road which I didn't feel to cause the tire to blow. $350 dollars later and a dirty old tire in the back of my cause plus a disposal fee it is fixed and we pick it up. They told us to take it to Perrelli to see about the warranty except I didn't buy it, BMW did, so I'm pretty sure they are not going to replace it based on my defective tire. I call the next day and Bob my service guy who is usually pretty nice tells me tough luck, it happens all the time, and that the problem is that I couldn't afford a new tire! I was speechless! Who treats their customer like this? This is my third BMW and I will never go back to ELk Grove BMW again. I may never buy another BMW again. Used to be awesome not so much anymore. I love my cars and I buy them not just for the car but the service they usually offer. If they weren't going to cover it fine I can live with that but a personal attack? I was offended! So unprofessional! More
by scottyjosh
Employees Worked With
Bob in the service department
