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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
302 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 302 reviews

May 01, 2024

They provided the deal i was looking for. Good service and attitude. Will come back More

by PARHAMCARLOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 29, 2024

Took the BMW survey and I gave honest feedback. The same day I get a call from the management upset with the results and telling me that it hurts their bonus instead of asking what they could do th More

by RAJK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 27, 2024

Everyone at Niello BMW Elk Grove is always fantastic! CJ, Pov, Jarrett, Bob, Monica, and Mark always go above and beyond to ensure a great customer experience! CJ and Pov made this car buying experience More

by Jesse Navarro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Jesse, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 24, 2024

Our sales professional Tom was excellent. He made the purchase experience much less stressful and even kind of fun. More

by AL33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Emerson
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Apr 24, 2024 -

Niello BMW Elk Grove responded

Thank you so much for your wonderful review! We are thrilled that Tom had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 24, 2024

I was very pleased with the people that worked with me on my X5 purchase. More

by stedon6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dooley, Sean Oberoi
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Apr 26, 2024 -

Niello BMW Elk Grove responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 23, 2024

Such a great experience! We worked together throughout the entire process... from Darren answering all my online inquiries, to Ozzie helping my husband and I when we arrived More

by AMANDA C
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osvaldo Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pov San
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Apr 23, 2024 -

Niello BMW Elk Grove responded

Hi Amanda: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 21, 2024

The car is beautiful and the delivery was seamless. The team's knowledge of (and ability to execute on it) the buying out of state process was terrible. I still haven't received my plates. More

by DFOX10
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dooley
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Apr 25, 2024 -

Niello BMW Elk Grove responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 21, 2024

Very accommodating to us. Caring approach made the process very easy for me. My third time here for an automobile. Keep up the good work! More

by ASDEGU1
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Niello BMW Elk Grove responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW Elk Grove. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 17, 2024

I had a great experience looking for a new car with the sales team at this dealership. Ozzie was very helpful. More

by ryan.alward
Recommend Dealer
Yes
Employees Worked With
Osvaldo Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Niello BMW Elk Grove responded

Ryan, Thank you so much for choosing Niello BMW Elk Grove! Please let Osvaldo know if we can be of any more assistance! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 16, 2024

Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and the More

by LCFMC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Niello BMW Elk Grove responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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