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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
366 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 366 reviews

April 16, 2025

My wait for finance was extremely long, but we still enjoyed the experience enough to buy a 2nd car 3 days later More

by JESSE.SIERRA.55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
STEVE TRACY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Niello BMW Elk Grove responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 16, 2025

Great experience all around. Friendly salespeople greeted me and helped to find the car I was interested in. They ordered it from their other facility and scheduled a test drive More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Choonhaurai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angad Chhina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Niello BMW Elk Grove responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 14, 2025

Elisa was great to work with. She took the time to explain the different packages available on the i4 model More

by SPOOKSAM2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ELISA GALA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Niello BMW Elk Grove responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 13, 2025

Great service with professional employees, meet and greet with respect . Sitting area is clean And coffee snacks are provided while waiting More

by geeta.64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 13, 2025

It was an awesome day at BMW . professional employees with great personalities . Great service . Clean sitting area with coffee and snacks More

by geeta.64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Niello BMW Elk Grove responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 12, 2025

Finance manager Angad Chhina will not respond to emails or calls inquiring about cancelling an extended warranty. Had to get another manager to pick up the call and send me a cancellation form and cc'd Ang More

by dgvoiquwlb
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angad Chhina
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Niello BMW Elk Grove responded

Jarvis, thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is to have clear and timely communication—especially when it comes to your finances. While we haven't had the opportunity to speak with you directly yet, we did send you an email notification and are reaching out again today to ensure you’re fully updated. Your cancellation request has been completed and is currently in the final stages of processing. For clarity, the product you purchased was tire and wheel coverage, not an extended warranty, which may have added to the confusion. Regardless, there is absolutely no excuse for the delay and lack of follow-up you experienced. We’ve addressed this internally, and our finance manager has been counseled to ensure this doesn’t happen again. We genuinely appreciate your patience and are committed to seeing this through until everything is fully resolved. If you have any further questions, feel free to contact me directly—Im here to help. 916-687-9000. Richie Frank, General Sales Manager. David.sotomayor@niello.com (916) 971-2131

April 07, 2025

Bobby Pham was fantastic, very helpful, knowledgeable and easy to work with. He made the experience easy and enjoyable. More

by KIRILL1
Recommend Dealer
Yes
Employees Worked With
BOBBY PHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Niello BMW Elk Grove responded

Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 06, 2025

From start to finish our experience was EXCELLENT! Staff & management were congenial and helpful throughout the whole process. We would highly recommend anyone to Niello BMW for the very best experien More

by VATORNAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angad Chhina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Apr 06, 2025 -

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 06, 2025

Great service! Jas, the salesman was very accommodating and patient. We got the car we wanted, within the price range. More

by ARGELIA.MADRIGAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Niello BMW Elk Grove responded

Thanks for sharing about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

April 02, 2025

The Elk Grove BMW dealership is the best dealership I have ever done business with. Also, Steve Tracy is beyond amazing at his job and so helpful. I have never had such a pleasant experience and this mak More

by HAVEN.LUNDY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVE TRACY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

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